Faulty ACs delivered - no service at all even in warranty period
Complain ID : JGJN020412 30 Complaint's Reply
Consumer Redressal
Complaint Date : June 16, 2016
We are receiving the world's worst service by Daikin - so called international brand in our city - Kota (Rajasthan, India). We expected a great service experience when we brought Daikin split - inventor Ac's for our newly built hotel. More than 30 units were purchased for more than 9 lakhs in June 2015. All are still in service warranty period. The performances of ACs have been real bad. It is the worst after sales we have ever experienced from an international brand.
It has been numerous times that I have made complaints on the toll free number. But every time a deaf ear was turned to us. On each call they give us a new complaint no. not addressing or doing anything about the previous complaint made for the same complaint.
The 1st complaint was made on 4th April 2016 on toll free number after which we have received many other complaint numbers (JAI160507064, JAI160516529, JAI160533993, JAI160560488, JAI160610161 and many others that we have lost track of), but no solution. Each time sending a message with a new complaint number and saying - "....complaint will be attended by our channel partner MAHESH MITTAL Ph.9414000010" but no one takes responsibility of closing the complaint.
The company is not able to fix a small problem in the AC from more than a month. They have taken the faulty parts for repair on 31st May 2016 and show no signs of returning it. Your Servicemen are asking for parts from working AC so that they can check and then repair the AC. The part that they took for repair is yet not returned. This proves the level of workers and after sales team working for the so called International Brand.
We have not even received a single free service out of 3 services promised at the time of purchase for most of our ACs and each piece shows some or the other fault. There is no one who is taking any responsibility and seems they are just waiting for our warranty period to expire so that they can get away with selling their faulty ACs to us!
Such malpractices are not expected from #DaikinIndia which has for sure put the company's reputation at stake. We have lost business due to this and it is expected that Daikin India would compensate for the same.
Purchased from:
Mittal Associates Kota, Proprietor: Mahesh Mittal, Ph no.: 0744-2501110, 9414000010, email: mittal_ent_kota@yahoo.com
It has been numerous times that I have made complaints on the toll free number. But every time a deaf ear was turned to us. On each call they give us a new complaint no. not addressing or doing anything about the previous complaint made for the same complaint.
The 1st complaint was made on 4th April 2016 on toll free number after which we have received many other complaint numbers (JAI160507064, JAI160516529, JAI160533993, JAI160560488, JAI160610161 and many others that we have lost track of), but no solution. Each time sending a message with a new complaint number and saying - "....complaint will be attended by our channel partner MAHESH MITTAL Ph.9414000010" but no one takes responsibility of closing the complaint.
The company is not able to fix a small problem in the AC from more than a month. They have taken the faulty parts for repair on 31st May 2016 and show no signs of returning it. Your Servicemen are asking for parts from working AC so that they can check and then repair the AC. The part that they took for repair is yet not returned. This proves the level of workers and after sales team working for the so called International Brand.
We have not even received a single free service out of 3 services promised at the time of purchase for most of our ACs and each piece shows some or the other fault. There is no one who is taking any responsibility and seems they are just waiting for our warranty period to expire so that they can get away with selling their faulty ACs to us!
Such malpractices are not expected from #DaikinIndia which has for sure put the company's reputation at stake. We have lost business due to this and it is expected that Daikin India would compensate for the same.
Purchased from:
Mittal Associates Kota, Proprietor: Mahesh Mittal, Ph no.: 0744-2501110, 9414000010, email: mittal_ent_kota@yahoo.com
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marksheet loan by Arvind kumar kumar:
(5 of 5)
mere se 63250/- le leya but abhi tk loan 500000/- nhi diya
tata FINANCE LTD
SURYA TOWER 8 TH FLOOR LE PARK RICHMOND ROAD BANGALORE (KARNATKA)
BUSINESS LEASING & FINANCE CO.
contact no =18002007885,9582574492,
8447356476
by Daikin:
(5 of 5)
Dear Customer,
Thanks for providing us your Complaint Number. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.
Thanks & regards,
Customer care Team
cs@daikinindia.com
1800 102 9300 / 1800 22 9300
by Daikin:
(5 of 5)
Dear Customer,
The concern you were facing in your Daikin AC has been resolved by our service team to your satisfaction vide ticket no. JAI160639192
While appreciating your patience & trust, we regret the inconvenience caused to you.
Going forward, we would like to appraise you on the presence of our customer care thru Toll Free 1800 102 9300 / 1800 22 9300 & email id : cs@daikinindia.com
Thanks & regards,
Daikin Air conditioning (India) Pvt. Ltd.,
Toll free : 1800 22 9300 / 1800 102 9300
Email : cs@daikinindia.com
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