Worst service Tikona Broadband connection rather sometimes no service after paying money
Complain ID : JGJN021866 26 Complaint's Reply
Consumer Court
Complaint Date : August 15, 2016
Hi,
I have taken the Tikona Broadband connection on 30-Jul-2016. Our reference number is 621213467265. The company installation Engineer said we have to pay Rs.2150-(plus Rs. 1200 for the router) for 3 months internet service with 4MBPS speed.
But after paying money, from Day 1 we always found issues with connectivity. It gets disconnected and its even hard to get 1MBPS speed. When tried with customer care, they always made false promise to fix it.
We have called so many times to Customer care, installation Engineer and Service Engineer. Nobody responded. Because of this problem our office work suffered a lot and we were harassed by the tikona people number of times. Now we want to get disconnected from the service and expect compensation.
I have taken the Tikona Broadband connection on 30-Jul-2016. Our reference number is 621213467265. The company installation Engineer said we have to pay Rs.2150-(plus Rs. 1200 for the router) for 3 months internet service with 4MBPS speed.
But after paying money, from Day 1 we always found issues with connectivity. It gets disconnected and its even hard to get 1MBPS speed. When tried with customer care, they always made false promise to fix it.
We have called so many times to Customer care, installation Engineer and Service Engineer. Nobody responded. Because of this problem our office work suffered a lot and we were harassed by the tikona people number of times. Now we want to get disconnected from the service and expect compensation.
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Re: WORST SERVICE TIKONA BROADBAND CONNECTION RATHER SOMETIMES NO SERVICE AFTER PAYING MONEY by Tikona Care:
(5 of 5)
Dear Subscriber,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKAUG16076 to your case.
Request you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in
Regards,
Tikona Care
RE: WORST SERVICE TIKONA BROADBAND CONNECTION RATHER SOMETIMES NO SERVICE AFTER PAYING MONEY by Tikona Care:
(5 of 5)
Dear Subscriber,
Greetings from Tikona.
This is a gentle reminder to follow-up on your concern listed on Aug 15, 2016. Request you to share details in order for us to assist/resolve your concern.
Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKAUG16076 in the subject line.
Regards,
Tikona Care
RE: WORST SERVICE TIKONA BROADBAND CONNECTION RATHER SOMETIMES NO SERVICE AFTER PAYING MONEY by Tikona Care:
(5 of 5)
Dear Subscriber,
Greetings from Tikona.
We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.
Regards,
Tikona Care
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