Not Received Courtsey Handset OneAssist Consumer Solutions Private Limited
Complain ID : JGJN021084 19
Consumer Court
Complaint Date : July 13, 2016
- State : Delhi
- City : South West Delhi
- Address: 34/24 Part-1 Ranaji Enclave Golden Enclave Najafgarh
Dear
This is with reference to your claim request filed with us vide Service Request number .
We wish to inform you that your documents have been verified and confirmed to be in accordance with the insurance company requirements.
You will shortly receive a call for pick-up of your damaged handset.
Should you require any further assistance, please write to us at happytoassist@oneassist.in or call 1800 123 3330 or 08080 333 333
Regards,
Team OneAssist
We are always available for you happytoassist@oneassist.in 0 8080 333 333 www.oneassist.in
Saddam Ansari
Jun 18
to support-b8u1w4.
Hi Team,
I'm very disappointed the kind of service i have received till this time,it's not upto the commitment which had done to me.
i just wanted to know how much time you would take to provide me a courtesy handset.
because my work is getting hampered to resists this i had purchased the insurance but now i think i had selected wrong policy company.
i hope you will expedite my request from now onwards .
Saddam Hussain Ansari
É +91-8527144242
Saddam Ansari
Jun 22
to media, support-b8u1w4.
Haven't got any update ,there is anyone who can help...................
Saddam Ansari
Jul 6 (7 days ago)
to pawan.mahajan, hussain4087, support-b8u1w4., media
Hi Team/Pawan,
I would like to tell you I have purchased mobile assist policy from one assist that includes following coverage :-
-One call to block your SIM card from anywhere in the world
-Temporary courtesy handset
-Insurance cover with Accidental & Liquid Damage
-Device pickup and drop service
-Smartphone Assistance (Get instant answers to your mobile related queries)
-Docusafe - Your 1GB free online storage space for documents
-Lost SIM misuse coverage up to Rs.3000
On 14/06/2016 While I was checking emails on my mobile Somehow it's got slept from hand fall down on floor Due to that touch screen got damaged now it's not working at all.
On the same date I have raised claimed , from 14/06/2016 till today I haven't received Temporary courtesy handset & my device.
I talked to customer care many times,emails & even though to the first escalation point as well but no satisfied response.
Now I have talked to Jago Grahak Jago with reference no # 705011 if didn't get the satisfied result then I will take legal action against one assist.
If you need any further please feel free to contact me at +918527144242.
This is with reference to your claim request filed with us vide Service Request number .
We wish to inform you that your documents have been verified and confirmed to be in accordance with the insurance company requirements.
You will shortly receive a call for pick-up of your damaged handset.
Should you require any further assistance, please write to us at happytoassist@oneassist.in or call 1800 123 3330 or 08080 333 333
Regards,
Team OneAssist
We are always available for you happytoassist@oneassist.in 0 8080 333 333 www.oneassist.in
Saddam Ansari
Jun 18
to support-b8u1w4.
Hi Team,
I'm very disappointed the kind of service i have received till this time,it's not upto the commitment which had done to me.
i just wanted to know how much time you would take to provide me a courtesy handset.
because my work is getting hampered to resists this i had purchased the insurance but now i think i had selected wrong policy company.
i hope you will expedite my request from now onwards .
Saddam Hussain Ansari
É +91-8527144242
Saddam Ansari
Jun 22
to media, support-b8u1w4.
Haven't got any update ,there is anyone who can help...................
Saddam Ansari
Jul 6 (7 days ago)
to pawan.mahajan, hussain4087, support-b8u1w4., media
Hi Team/Pawan,
I would like to tell you I have purchased mobile assist policy from one assist that includes following coverage :-
-One call to block your SIM card from anywhere in the world
-Temporary courtesy handset
-Insurance cover with Accidental & Liquid Damage
-Device pickup and drop service
-Smartphone Assistance (Get instant answers to your mobile related queries)
-Docusafe - Your 1GB free online storage space for documents
-Lost SIM misuse coverage up to Rs.3000
On 14/06/2016 While I was checking emails on my mobile Somehow it's got slept from hand fall down on floor Due to that touch screen got damaged now it's not working at all.
On the same date I have raised claimed , from 14/06/2016 till today I haven't received Temporary courtesy handset & my device.
I talked to customer care many times,emails & even though to the first escalation point as well but no satisfied response.
Now I have talked to Jago Grahak Jago with reference no # 705011 if didn't get the satisfied result then I will take legal action against one assist.
If you need any further please feel free to contact me at +918527144242.
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