Harrasment calls from tikona internet broadband connection
Complain ID : JGJN022076 27 Complaint's Reply
Consumer Court
Complaint Date : August 23, 2016
- State : Uttar Pradesh
- City : Noida
- Address: A102 , Aditya Urban Casa
Hi
My registered mobile number is 9643844815 and user id- 1114934692 the connection is in a name of Ruchika saxena , mayur vihar phase 1 , delhi -132103
I was a tikona broadband user. I was using tikona at mayur vihar phase 1 - delhi in the year 2015. I was suffring from reccuring Internet disconnection issue since the first day. The Internet use to disconnect and come back after a while , and sometimes no Internet for a day or two.
I am afraid to tell , i would have complaint about this issue more than 100+ to tikona officers , they only gave assurance and transfer my call from one to another and result i use to waste 30 mins daily solving this issue.
I even talked to one of your supervisor and he assured me to solve this issue and also provide me that he will provide me a discount in my next billing cycle .
I trusted him for the last time and waited for his commitments to get resolved.
I mailed him again , taked to customer care several times but my issue was not resolved.
But , unfortunately nothing got resolved and i was gave up with tikona , and ask for a disconnection request.
As said by your customer team my disconnection request was submitted and my internet was supposed to be disconnected by my next billing cycle.
Moreover , i asked him to take back the devices but he denied and said to keep it with me.
I shifted from mayur vihar to noida after a month, and then my sister in law started getting calls and message to pay the bills .
I was surprised because i was in advance rental for 3 months and after that the internet was supposed to be disconnected. But they said they have not disconnected it and i have to pay the bill .
I told them again the full case, and they said okay, you don't need to pay and i am registering a complaint against it .
Today as on 23 august 2016 , my sister in law receive a call from a mobile number (9582058142) , the person was threatening to pay the bill and he claims to be a tikona officer and she has been receiving such kind of calls since long. They also know her date of birth and every details registered with tikona
I am very frustrated from your service and this case has not only came to a fake billing charges , but also repeatitely receiving harrasment calls from tikona .
I urge to look into this matter very seriously and solve this issue is possible from your end or i have to take help of the police department .
Thanks and regards
Aditya
9598661144
9643844815
My registered mobile number is 9643844815 and user id- 1114934692 the connection is in a name of Ruchika saxena , mayur vihar phase 1 , delhi -132103
I was a tikona broadband user. I was using tikona at mayur vihar phase 1 - delhi in the year 2015. I was suffring from reccuring Internet disconnection issue since the first day. The Internet use to disconnect and come back after a while , and sometimes no Internet for a day or two.
I am afraid to tell , i would have complaint about this issue more than 100+ to tikona officers , they only gave assurance and transfer my call from one to another and result i use to waste 30 mins daily solving this issue.
I even talked to one of your supervisor and he assured me to solve this issue and also provide me that he will provide me a discount in my next billing cycle .
I trusted him for the last time and waited for his commitments to get resolved.
I mailed him again , taked to customer care several times but my issue was not resolved.
But , unfortunately nothing got resolved and i was gave up with tikona , and ask for a disconnection request.
As said by your customer team my disconnection request was submitted and my internet was supposed to be disconnected by my next billing cycle.
Moreover , i asked him to take back the devices but he denied and said to keep it with me.
I shifted from mayur vihar to noida after a month, and then my sister in law started getting calls and message to pay the bills .
I was surprised because i was in advance rental for 3 months and after that the internet was supposed to be disconnected. But they said they have not disconnected it and i have to pay the bill .
I told them again the full case, and they said okay, you don't need to pay and i am registering a complaint against it .
Today as on 23 august 2016 , my sister in law receive a call from a mobile number (9582058142) , the person was threatening to pay the bill and he claims to be a tikona officer and she has been receiving such kind of calls since long. They also know her date of birth and every details registered with tikona
I am very frustrated from your service and this case has not only came to a fake billing charges , but also repeatitely receiving harrasment calls from tikona .
I urge to look into this matter very seriously and solve this issue is possible from your end or i have to take help of the police department .
Thanks and regards
Aditya
9598661144
9643844815
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Re: HARRASMENT CALLS FROM TIKONA by Tikona Care:
(5 of 5)
Dear Ms. Saxena,
Greetings from Tikona.
We have checked and found that your account has been terminated as per your request.
Post devices recovered from your premises, full and final settlement amount will be concluded.
Regards,
Tikona Care.
Re:HARRASMENT CALLS FROM TIKONA INTERNET BROADBAND CONNECTION NOIDA by Tikona Care:
(5 of 5)
Dear Ms. Saxena,
Greetings from Tikona,
We have checked and found your account is terminated as per your request.
As full and final is concluded, we request you to make payment of Rs.3,132.65/- at the earliest.
For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in
Regards,
Tikona Care
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