Complaint for Airtel digital TV connection
Complain ID : JGJN018168 9009 Complaint's Reply
Consumer Court
Complaint Date : May 9, 2016
- State : Tamil Nadu
- City : Chennai
- Address: AS3, Paramount Pearls, SitharamNagar, Velachery 600042
Dear Sir / Madam,
I have Airtel digital TV connection. I have an issue with the connectivity and Video problem.
I first raised the Issue with Airtel in Dec 2015, (Ref No 48817503), none of the service engineer visited and problem not solved.
Again i raised the issue in 15th Apr 2016, (ref no. ___ not availalbe). They visited and corrected.
Again the problem continued and raised the issue with Airtel on 23rd 50996833, they didn't visit
Again the raised the issue with Airtel (Ref No. 51306916) on 30th Apr 2016, In between i called to the Local Area manager of Airtel (Number provided by Airtel)the person confirmed that they will send the person to my home to rectify the issue but no one visited.
Again complaint raised on Airtel on 01st may 2016, (Ref no. 51338440), the service engineer visited, Video problem resolved for a while and again the problem re-appeared after the service engineer left.
Called the same service engineer, He didn't answer the call.
Again raised complaint with Airtel on 03rd May 2016 (ref no. 51395420)
Repeatedly made a call to Airtel but didn't get any service support.
Finally requested for the disconnection & received a confirmation on 8th May 2016, (ref no. 51503286)
Since Airtel is not able to solve and provide service support and I have to go through mental torture and make several calls to Airtel. Would like to raise complaint on Airtel and Service provider.
Also want Center govt to involve as govt. rules says Set Top box is must for TV connection.
I have Airtel digital TV connection. I have an issue with the connectivity and Video problem.
I first raised the Issue with Airtel in Dec 2015, (Ref No 48817503), none of the service engineer visited and problem not solved.
Again i raised the issue in 15th Apr 2016, (ref no. ___ not availalbe). They visited and corrected.
Again the problem continued and raised the issue with Airtel on 23rd 50996833, they didn't visit
Again the raised the issue with Airtel (Ref No. 51306916) on 30th Apr 2016, In between i called to the Local Area manager of Airtel (Number provided by Airtel)the person confirmed that they will send the person to my home to rectify the issue but no one visited.
Again complaint raised on Airtel on 01st may 2016, (Ref no. 51338440), the service engineer visited, Video problem resolved for a while and again the problem re-appeared after the service engineer left.
Called the same service engineer, He didn't answer the call.
Again raised complaint with Airtel on 03rd May 2016 (ref no. 51395420)
Repeatedly made a call to Airtel but didn't get any service support.
Finally requested for the disconnection & received a confirmation on 8th May 2016, (ref no. 51503286)
Since Airtel is not able to solve and provide service support and I have to go through mental torture and make several calls to Airtel. Would like to raise complaint on Airtel and Service provider.
Also want Center govt to involve as govt. rules says Set Top box is must for TV connection.
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