Philips LED Not working and Customer care is too much aggressive to register the complaint
Complain ID : JGJN030133 19
Complaint
Complaint Date : January 5, 2018
- State : Maharashtra
- City : Thane
- Address: Andheri
I brought a Philips LED from Snehanjali Electronics, Thane 4 months back and it s display not working. I complained it to snehanjali customer care. to my shock when I called them for the status of my complaint on next day they said you have not registered the complaint. I again registered the complaint and they repeated the same thing but I had recorded the entire conversion and told them the same. After calling 3/4 hour after I re-registered the complaint I called back customer care to get the complaint number and that time they informed me that due to technical issue your complaint is not registered previously and now we have registered it. Too much to just register the complaint. After this entire drama they took 7/8 days to just get the TV from my home. Also They were not sure to repair the TV at my home or to take it to their shop which wasted my 2/3 more days. Seems they are very irresponsible and not trustworthy. Pathetic customer care service and arrogant staff.
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