Kutchina Custumer Care Complaint Number


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Jago Grahak Jago ID : JGJN014240   378   Complaint's Reply

Complaint  Publish Date : November 3, 2015

Bajoria Appliances Pvt. Ltd.


 


20 Chinar Park Rajarhat Gopalpur


Kolkata


Kolkata District


West Bengal


India - 700157


 


Customer Care Phone Numbers and Contacts


 


Tollfree:


1800 419 7333


 


Phone:


+91 33 4050 0300


+91 33 3011 2345

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    Worst service of kutchina

    If u dont give service dn why u sell ur products to public.faltu company sale chor chuhar .

    October 7, 2018 Alok Gupta

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    Hi,

    This is to bring your kind attention regarding my recent unpleasant experience after buying Kutchina Fieona chimney for my new flat on 28.02.2018. In the month of April, one of the two bulb stopped working, we immediately informed Mr Dipak (8513056962) from Kutchina whose number was available with us, he told, the bulb got damaged due to flow of rain water through the pipe, which have resulted in probably sort circuit. We were asked to pay 600/- for replacing the bulb, when I refused to pay (to customer care Dept over phone), since the chimney was just more then a month, they finally agreed but the mechanic came to my house with a wrong bulb, which according to him with not fit for Fieona. In doing all this, the second bulb in my chimney also stopped working.
    I fail to understand certain things.

    1. If the bulbs got damaged due to improper fitting of pipe by Kutchina service man, resulting in inflow of rain water, than,where is my mistake, why I asked to pay for the bulbs?

    2. After checking my purchase details at your end, how come the service man brings wrong bulb for fitting, it cannot happen, right?

    Finally, last week, after enquiring from our end, I was told by custome service team, the bulbs are not available now and will be replaced soon, once it reaches, even after more than a month now.

    I am using Kutchina products since 2009, however, my overall experience in recent time had been very pathetic and probably I have over rated the brand and your service.

    Trust, you will give importance to my problem and will spend some time to resolve it, as it deserves.

    Regards
    Ashoke Chakraborty
    Citrus Cove
    Flat No 5/1/C
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    Kolkata- 700103

    May 19, 2018 Ashoke Chakraborty