Den Network Disconnection of Broadband connection of reg mobile number 9999917671
Complain ID : JGJN026139 41
Complaint
Complaint Date : February 15, 2017
- State : Delhi
- City : North West Delhi
Den Network installed Broadband connection on home premises on 24th Jan 2017 and they have complied all the formalities a day prior to installation of the connection. That was impressive but overall experience was not good as some time my downstream speed drop to too low sometime and uplink signal is also lost which leads to disconnection sometimes. But, still I was satisfied with them as 95% of time is still provide promising speed and connectivity. But, now they have done some great foolishness, as I have provided then initial cheque of 1788/- for two months advance rental on 23rd of jan 2017. But, on 12th Feb 2017 they abruptly disconnected by connection saying my cheque has failed to clear. It was without any prior information. And when I enquire about the same, they are failed to provide why, the cheque has been failed to clear nor they are returning the failed cheque to me for the new one for the payment. Plus,They are saying, I have to submit a fine of 500 Rs with 1788/- to get my connection work again.
I want to ask Den Networks, Its duty of person or company when someone cheque is bounced, it has to inform issuer about this information plus asking them new mode of payment not to abruptly disconnect their broadband connection. You are living in civilized world not a barbaric society. Plus you are failed to provide why so has happened , with the production of failed cheque to me. It not my duty to ask bank (as you were saying every time I called customer care center). No, one will tolerate such barbaric behavior of you company staff despite being any policy of your company. And plus you customer care guys are telling me that, They have told me about my bounce cheque prior to disconnection. (A big lie.) I have asked for such proof. But, they have failed to produce such proof to me. And you have to humble before the customer not shout at him or threaten him, which was done to me over phone calls. I should remind you that I have all the recording of conversation done over phone call. I can register a FIR against you for such a barbaric behavior.
Even after repeated call you have failed to restore my connection. i have to register a formal FIR for threatening me over phone. Plus I will be filling a case against you in consumer court shortly.
I want to ask Den Networks, Its duty of person or company when someone cheque is bounced, it has to inform issuer about this information plus asking them new mode of payment not to abruptly disconnect their broadband connection. You are living in civilized world not a barbaric society. Plus you are failed to provide why so has happened , with the production of failed cheque to me. It not my duty to ask bank (as you were saying every time I called customer care center). No, one will tolerate such barbaric behavior of you company staff despite being any policy of your company. And plus you customer care guys are telling me that, They have told me about my bounce cheque prior to disconnection. (A big lie.) I have asked for such proof. But, they have failed to produce such proof to me. And you have to humble before the customer not shout at him or threaten him, which was done to me over phone calls. I should remind you that I have all the recording of conversation done over phone call. I can register a FIR against you for such a barbaric behavior.
Even after repeated call you have failed to restore my connection. i have to register a formal FIR for threatening me over phone. Plus I will be filling a case against you in consumer court shortly.
Related complaints
-
Privacy breach, My number is available on intranet with address. Please get this removed asap.My number is available on intranet with address. Please get this removed asap. -
Cross Roads India Assistance Pvt. Ltd. refusal to provide serviceRita Saxena / Complaint / January 24, 2017 / South West Delhi / DelhiMy vehicle no. is DL2CAM9777.I requested for break down service on 23/01/2017 evening as my car battery got discharged but service to me was denied citing reason that my service validity has expired as per system. I enclosed the image of the receipt ...
-
Deduction of money from my accountDeepak Pathak / Complaint / December 30, 2016 / Central Delhi / Delhi1000 Rupees was deducted from my bank account and it was not added to paytm wallet. I mailed paytm in this regard but there was no satisfactory reply. Please help.
-
Money not credited to my Paytm WalletDilip Kumar Basu / Complaint / December 25, 2016 / West Delhi / DelhiI added inr 200 from my axis bank a/c no. 909010031084586 (debit card 4688 xxxx xxxx 8689) to my paytm wallet registered mobile 8130270806. It is not yet credited. I got confirmation from bank. I am a senior citizen and it is giving me unnecessary te...
-
Duplicate SD card in name of samsung , order no. 080467778838609 (6.12.2016)To The Director (Ms. Neha) Bookmyoffer.com Saturday Sunday Media Internet Pvt Ltd Golf course Road sector 43 gurgaon 122002 CIN No: U93000HR2015PTC057478 Madam, A mail has sent to director (Saturday Sunday Media Entertainment), Ms. Neha Verma (Direct...
-
battery so damage and tab so closehello sir me Gujarat ke Dwarka ke mithapur se hu mene 24 june 2016;ko tab book karwaya tha or 5 july ko mere hatho me tab aya tha me sub detail send kar raha hu ek pic send ki he jisme bill or tab ki condiction he datawind ki betary full gae he or fa...
Service issue | Complaint | Query | Feedback | Suggestion | Reply