Defective Car Provided and Refund amount deducted without informing
Complain ID : JGJN060769 33
- State : Maharashtra
- City : Nashik
- Address: Sharda Vihar, Indira Nagar, Near NABHANGAN LAWNS AND DAIRY POWER, Nashik-422009, Maharashtra
Later after half an hour i had canceled the plan for which i had rented the car. I called the owner of the car from whom I rented it, and asked him that since our plan was cancelled, the vehicle is no more needed. So he said its okay, bring the vehicle and take back the payment. I even asked him if there shall be any cancellation charges (kahi cut hotil ka?). He said bring the vehicle and take the money back. (note: he didn't specifically mentioned any cancellation charges that shall be deducted).
So we took the vehicle to submit it and on the way only the gear knob stopped working, it seemed to be broken. So we called him to inform about the same, he came, inspected and held us responsible for the incident claiming we don't know how to drive.
Also, he told us that the payment shall be done by the day's evening.
He paid Rs. 5000/- on that day having said that balance (i.e 3000) shall be done by Monday. Today being Tuesday i gave him a reminder. He called me up and told me that from rs 3000, only 1500 shall be refundable. Thus, our complaint is if any charges had to be cut, why weren't we told specifically about the amount? Why even after me specifically asking him about the cancellation charges(as mentioned earlier) didn't said anything about the same?
Thus, i want a solution in the case,
Pls help, your respose is awaited and highly apreciated
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