VIDEOCON Refregerator service PROMPT (AUTHOROZED SERVICE CENTRE OF VIDEOCON GROUP)
Complain ID : JGJN024934 38 Complaint's Reply
Cab Booking Complaint
Complaint Date : December 16, 2016
- State : West Bengal
- City : Kolkata
- Address: 32, Narendra Nagar (Dunlop), Kolkata 700 056, Phone - 033 25441176
Dear sir/madam,
With ref the attached bill ref. 22555 dt 08-11-2015, it is to be informed you that our refrigerator is not at all ok from their service, Their service engineer visited our house 2/3 times at our residence Barrackpore, change some parts, machine remain ok for next 3-4 days after that it is creating same problem (cooling not done). Now they are claiming extra charges for service though we have already paid full amount of service charge as per their service bill.
Pl look in to the matter, I am a 82 years old man living only with my wife.
It is really very critical time for us.
With ref the attached bill ref. 22555 dt 08-11-2015, it is to be informed you that our refrigerator is not at all ok from their service, Their service engineer visited our house 2/3 times at our residence Barrackpore, change some parts, machine remain ok for next 3-4 days after that it is creating same problem (cooling not done). Now they are claiming extra charges for service though we have already paid full amount of service charge as per their service bill.
Pl look in to the matter, I am a 82 years old man living only with my wife.
It is really very critical time for us.
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by Videocon:
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Dear Customer,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.
Regards,
Videocon Online Team
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