Two time amount charged for single time transaction with ICICI, ICICI BANK credit card department
Complain ID : JGJN029421 21
Banks Complaint
Complaint Date : November 8, 2017
Dear Concern,
Dispute: Transaction was done on 29th April 2017 for donation of 10000 rupee. The same is reflected in 09th May statement & Paid. Again the same transaction re-reflected in 9th June statement & again without notice it is paid by me.
I am following up for the issue with ICICI bank since 5th of September.
Dispute form raised and complaint registered with SR491080222 - they closed the dispute on 16th october stating " Merchant has declined the transaction ". No one from ICICI dispute team did discussion with me during this 45days waiting time.I did lot of mail communication to inquire that what incident analysis they did to conclude but unfortunately they did not share.
i again re-approached to ICICI dispute team and clarified with Mr. Sandeep and customer care representative through conference call ( which was recorded by ICICI )on 2nd of November around 1:00 PM. they assured that they now understood the real dispute on transaction and confirmed that ICICI has made some mistake. Rs.10000 which was wrongly appeared in June statement will be reveresed.
Now again today 8th of November they closed new request SR504582064 saying Dispute form for new request is not filled. They neither informed me to do so nor they are bother to resolve the matter.
so approached the ICICI dispute team again, all new re-presentative starts saying " merchant has declined " , i again make them understand & they say we will come back..
Its been more than 2 month and ICICI dispute team is just wandering around with no clear answer whether they understood correctly, will they going to refund, if yes, by when....
Refer Transaction done at Vipasanna center Rajkot in attached two May & June statement from ICICI
Dispute: Transaction was done on 29th April 2017 for donation of 10000 rupee. The same is reflected in 09th May statement & Paid. Again the same transaction re-reflected in 9th June statement & again without notice it is paid by me.
I am following up for the issue with ICICI bank since 5th of September.
Dispute form raised and complaint registered with SR491080222 - they closed the dispute on 16th october stating " Merchant has declined the transaction ". No one from ICICI dispute team did discussion with me during this 45days waiting time.I did lot of mail communication to inquire that what incident analysis they did to conclude but unfortunately they did not share.
i again re-approached to ICICI dispute team and clarified with Mr. Sandeep and customer care representative through conference call ( which was recorded by ICICI )on 2nd of November around 1:00 PM. they assured that they now understood the real dispute on transaction and confirmed that ICICI has made some mistake. Rs.10000 which was wrongly appeared in June statement will be reveresed.
Now again today 8th of November they closed new request SR504582064 saying Dispute form for new request is not filled. They neither informed me to do so nor they are bother to resolve the matter.
so approached the ICICI dispute team again, all new re-presentative starts saying " merchant has declined " , i again make them understand & they say we will come back..
Its been more than 2 month and ICICI dispute team is just wandering around with no clear answer whether they understood correctly, will they going to refund, if yes, by when....
Refer Transaction done at Vipasanna center Rajkot in attached two May & June statement from ICICI
Related complaints
-
Amazon Care No;-9078255730 - Amazon Customer Care Customer Care Assistanceavinash / Banks Complaint / October 7, 2017 / Ahmedabad / GujaratAmazon Customer Care Customer Care Assistance 24×7 with us Call on Customer Care.90..782.55.730 . . Any Complaints Resolution Care {Transaction Failed Amount Refund Customer Care.90..78255..730}} . . Dear Customer 24 × 7hour Call Care Number 90.78255... -
PAYTM Customer Care Number 1800 1800 1234 / 01203062244Rahul / Banks Complaint / September 27, 2017 / Ahmedabad / GujaratPaytm Customer Care Contact Number : As said above, it has different support team for each categories. Paytm Toll Free Number in India : +91-9643979797 Paytm Customer Care Toll Free Number For Recharge : 1800-1800-1234 / 0120-3062244 Customer Care fo...
-
Market yard commercial co op banl ltd, wrong interest debitedm/s. jayantilal bholabhai and co / Banks Complaint / September 5, 2017 / Unjha / GujaratM/S. JAYANTILAL BHOLABHAI AND CO I HAVE ACCOUNT IN MARKETYARD COMMERCIAL CO.OP.BANK LTD,UNJHA. I PAYED RTGS IN MY ACCOUNT AND BANK CREDITED IN SAME DAY YET BANK CHARGED INTREST DEBITED MY ACCOUNT RS.3288.BECAUSE BANK SAYS I RECEIVED AFTER 2.00 PM MAR...
-
Cheque clearing - mera cheque clearing ke badale 2.5 mahi ne tak pading rakhaNiharika Chauhan / Banks Complaint / August 8, 2017 / Rajkot / Gujaratmera cheque clearing ke badale 2.5 mahi ne tak pading rakha jis ki vajse meri amout muje nahi mili.plz help me
-
Complaint against Manager my account in sbi branch from rajkotJitendra Parmar / Banks Complaint / June 20, 2017 / Rajkot / GujaratDear sir i am parmar jitendra from rajkot, my account in sbi branch from rajkot sir i was applied for cheque book 1 month ago but my cheque book not delivered to me. so today i have visit my branch so customer supporter to tell me your i hope cheque ...
-
Bank of baroda Atm machine many not debit a/c is debitJagdish machhi / Banks Complaint / May 12, 2017 / Bharuch / GujaratHi sir my account bank of baroda me other sbi atm se peise nikal ne gaya tha to account se peise debit ho Gaye or peise atm se nikle hi nahi mene branch menejar se 5 bar complain ki lekin koi dimag me nahi le raha my help you sir my amount 1000 rs he...
Service issue | Complaint | Query | Feedback | Suggestion | Reply