Fraudulent withdrawal of Rs 40000 from my Account - State bank of india
Complain ID : JGJN031845 23
Banks Complaint
Complaint Date : May 17, 2018
Dear Sir
This is to bring to your urgent attention fraudulent withdrawals of Rs, 40,000 yesterday night. At 10.21 pm last night I got an SMS message (attached) informing me that Rs. 20000 has been withdrawn from my account at an ATM in Jaisidih, Deoghar. I was shocked as the ATM Card was with me. I opened my SBI App and tried to block my card but got the message that the App was under maintenance (attached). I called the Customer Helpline to get my ATM Card blocked but got the message that the system was under maintenance and I was asked to get my card blocked using the SMS mode. In the meanwhile I got another SMS alert (attached) informing me that another Rs. 20 K had been withdrawn from my account at the same ATM in Jaisidih, Deoghar. I sent an SMS to block my card but got the message (attached) that the system was under maintenance. I kept calling the Helpline number and was able to block my ATM Card by 11.35 pm. In the Evening 12/05/2018 & As per discuss customer care Even without ATM card,sometimes money is withdrawn from account, due to technical problem,Voice is available for customer care. I generated the account statement (attached)and found out that 40000 has been debited.
This is to bring to your urgent attention fraudulent withdrawals of Rs, 40,000 yesterday night. At 10.21 pm last night I got an SMS message (attached) informing me that Rs. 20000 has been withdrawn from my account at an ATM in Jaisidih, Deoghar. I was shocked as the ATM Card was with me. I opened my SBI App and tried to block my card but got the message that the App was under maintenance (attached). I called the Customer Helpline to get my ATM Card blocked but got the message that the system was under maintenance and I was asked to get my card blocked using the SMS mode. In the meanwhile I got another SMS alert (attached) informing me that another Rs. 20 K had been withdrawn from my account at the same ATM in Jaisidih, Deoghar. I sent an SMS to block my card but got the message (attached) that the system was under maintenance. I kept calling the Helpline number and was able to block my ATM Card by 11.35 pm. In the Evening 12/05/2018 & As per discuss customer care Even without ATM card,sometimes money is withdrawn from account, due to technical problem,Voice is available for customer care. I generated the account statement (attached)and found out that 40000 has been debited.
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