Airtel DTH connection Fraud in Add on Connection

We have been using Airtel DTH connection since some time now. It was initially purchased in Udaipur by my parents and then when they shifted to Ahmedabad some days back, we went for the reinstallation of the DTH. On Sunday 09-06-2019, we called up the Call Center on 07944448080 and put in a request for reinstallation.

The same was logged in and the executive informed that the concerned Team would call for reinstallation and the same would cost Rs 250/-. On a hunch, we inquired for an Add on connection also, to which he said that the concerned would call me for the same.

I got a call from some agent who informed that the Add on connection would cost Rs 2100/- which includes all charges, warranty and one month subscription free. I okayed the same without checking the details and rates as I felt that would be the standard going rate.

The reinstallation guy came first and he checked the junctions and other details and then went on to install the Dish on the terrace. We had the wire and he used some spare wire lying on the terrace to join the connection to the TV. He said the lens was faulty and he put in a lens of his own and informed me that the Add on connection guy would install a 2 pin lens and take this one back. He may have used one or maybe two connectors and charged me Rs. 350/- for his work. While leaving, he informed me the Add on guy would come in half an hour. After some time he called me again to inform that the Add on connection would cost me Rs 1700/- only now due to some rate changes.

The add on connection guy came after an hour and while replacing the old lens the wire fixed to the old lens got removed from the connector highlighting the shoddy work done by the previous guy. This guy set up the Add on connection and charged me Rs 1800 for all the work. He asked me to keep the set top box switched on for an hour for the services to begin. The services did not begin on Sunday and we did not pursue it as we were held up in other things.

On checking online yesterday, I was shocked to know that you guys are offering a New DTH with HD set top box at Rs 1595. I decided to inquire further about the exact cost of an Add on connection. Meanwhile, the services has still and not resumed and we did not check the same till 04:00 PM yesterday. I called up the call center at 06:00 PM and the guy seemed confused when I mentioned I had an Add on connection and the services were not working in either of them. On persisting further and asking him to check, if any recharge is done or not, he informed that a recharge of Rs. 450/- had been done and same was valid till 23-06-2019. I asked him that the Add on connection was valid for free subscription for a month and should get over after a month and not on 23-06-2019. He had no answer to it. Also, he had no clue as to how the recharge was done as we had not recharged any amount. He offered some technical help and some channels got activated on the Add on connection, which I suppose were FTA channels.

On the DTH price, I was shocked when the cost was showing as Rs. 899/- only in the 988 channel.

My questions to whomsoever can help me are:

Why was I charged nearly double for an Add on connection?
What advantage will I be getting for opting for an Add on connection?
There is a cashback offer on opting for an Add on, which I has seen online. Why was this not informed to me?
Who recharged the amount of Rs. 450 in my account?
Why is the Add on connection not active when I was eligible for one month free subscription?
Why did the Call Center guy have no clue about my Account, Recharge and my expiry date?
How can I start viewing channels of my choice be removing whatever packs are activated?

I send across a mail to digitaltv@in.airtel.com, digitaltv@airtel.com,nodalofficer.guj@in.airtel.com, Gopal.Vittal@in.airtel.com, sbm@bharti.com,ceo.direct@bharti.com, but no one seems to be interested in replying to my mail.

Then out of desperation, I called up the Call center and they informed that I had a balance of Rs 741 now and the pack was valid till 17-07-2019, due to some cash back offer. The call center lady informed me that a SD Add on cnnection costs Rs. 1200 and HD Rs 1400. I told her I was cheated of Rs 1800 for an SD box and she logged a complaint for my excess refund. But, she had not idea how the recharge of Rs 450 & Rs 843 happened in my account. Also, she explained about the HD Add on box being available for Rs 899 (as mentioned in the Channel 899) as being incorrect.