Pathetic After Sales and Customer Service, Internet Connection was disrupted
Complain ID : JGJN025443 29
Complaint
Complaint Date : January 10, 2017
- State : Tamil Nadu
- City : Chennai
- Address: Dee Comfort Inn, Omr_ecr Link Road
The Internet Connection was disrupted due to cyclone Vardah in Chennai on 12th December, 2016.
Received an SMS after that, saying the services will be restored by 23rd Decemeber, 2016.
I have been calling the Customer Care everyday on the numbers provided, they picked up the calls only after multiple attempts to call.
Even after that everytime they would say that a technician will visit by evening and rectify the issue today itself.
They registered the complaint only twice for which I received complaint numbers.
Even after all this, Nobody ever visited and since a week, they have even stopped taking calls now since a week.
Yesterday I even received couple of SMS stating the account has expired and needs to be recharged.
Why should a user recharge when the connection itself hasn't been working since almost a month till today, i.e. 10th January, 2017.
USER ID - OFCHN1090731
Area - Near Prathyangira Temple, Sholinganallur
Complaint Number - 19128, 19196
Received an SMS after that, saying the services will be restored by 23rd Decemeber, 2016.
I have been calling the Customer Care everyday on the numbers provided, they picked up the calls only after multiple attempts to call.
Even after that everytime they would say that a technician will visit by evening and rectify the issue today itself.
They registered the complaint only twice for which I received complaint numbers.
Even after all this, Nobody ever visited and since a week, they have even stopped taking calls now since a week.
Yesterday I even received couple of SMS stating the account has expired and needs to be recharged.
Why should a user recharge when the connection itself hasn't been working since almost a month till today, i.e. 10th January, 2017.
USER ID - OFCHN1090731
Area - Near Prathyangira Temple, Sholinganallur
Complaint Number - 19128, 19196
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