not refund my package or money

Complain ID : JGJN017888   35  

Travel Complaint  Complaint Date : May 1, 2016
as per attached i have given all detail this travel company cheaed me and still no reply from them
pls help me i have complain many place but no one help me

Contact name: chandni
Contact e-mail: chandnihadiya@gmail.com

Dear Sir, Me Chandni, muje Holiday Expert ki taraf se offer mili thi ki aapka holiday package abhi book karvaoge to ek achha offar milega,mene kafi time mana kiya pr fir vo muje naye naye offer dene lege or me inki lubhavni bati me aagai or mere sath ye cheating ho gai hodiday expert ke Bokking manager Ragavor rahul jo niche diye gaye no Nisha Sharma Booking Manager -9211134463 Amit Tripathi Booking Department Raghav Booking Manager -9211134463 Rahul Sharma Booking Manager -9210321694 Vinod Saxsena -9211129954 ye no.to rahul sharma ka -9210321694 kal yani 21/5/15 ko bhi chalu tha pr uthaya nahi. starting me muje is id se mail aate the holiday.experts@india.com or fir ye id se mail aate the holidaysexpert@india.com ye sab rat ko 9 o clock ko bhi phone karte the jab bhi bat karte naya no hota kafi din to mene phone bhi nahi uthatti thi to naye no se bat karte mene k ha bhi ki muje esi compainy o pe bharosa nahi he to k hete thik ye mera personal no he aap is pe call karna,meri bat rahul,pankaj se bhi hui thi unhone kaha tha ki 35000/- ka package jinme tin log samil the, or k ha usnme se yadi me 7000/- pay karungi to hotel ki confirmation di thi or 15000 yani ki 50% pay karungi to air ticket bhi confirm karenge or ek surprise gift bhi dene wale the ,ticket or hotel confirmation to payment ke next day hi batane wale the,jese mene payment kar diya uske dusre din se to phone aana hi bandh ho gya me apni tassli k lie unko phone karti to bat to sab se hoti thi pr ticket nahi de rahe the hotel confirm kava diya room booking no bhi de diya or k ha ki in hotels me bat kar ke dekh lijie aap ka booking ho gya he, mene un hotels me phone kiya to sab hotel walo ne k ha k ye confirm nahi hota ye to sirf booking he confirm to payment k bad hi hota he to mene holiday expert valo ko ka ha ki hotel vale to esa bol rhe he to raghav or rahul bole vo aap tension na lo jab aap aaoge to hamara banda sathe me hoga vo sab payment karega or mene air ticket ka puchha to bole chinta mat karo aapka jo package he may 2015 ke first week me wo ho jayega hum abhi se ticket le lenge to kal ko aapka jane ka programm cancel hoga to hme loss hoga to please hum aapko aapke jane k time pe book karva denge esa bahot dino tak chla fir achanak unke phone bandh ho gye,mene bahot try ki phone or mail pe pr unhone reply nahi diya,mene k ha mera rupees refund kardo to bhi reply nahi kiya fir mene thak ke online complain karvai to muje ashoka karke ek company se phone or mail aaya ki aap 800/- jesi fees batai or k ha ki ye fees bhardo to hum aapki taraf se case karenge ye mail mene holiday expert ko send kiya to unki refund team se reply aaya ki hmare employes k bich kuchh problem hua he to hmara phone bandh aayega pr hum aapse mail dwara bat karenge uske bad! bahot din hue fir se koi reply nahi fir ek din refund team ki taraf se reply aaya ki aap apni a/c detail mail kardo hum 45 days me aapka amount refund kar denge 45 days k upar din ho gye he unhone mere acoount me refund nahi karvaya to sir please meri help karo me ne jese tese karke rupees arrange kiye the,sir me job karke apna gahr chalati hu apne bacheki khusi k lie ye package book karvaya tha, ab na to ye package de rhe he na amount please help me. unse kuchh mail k snap aapko bhej rahi hu. Inline image 9 Inline image 10 ye packeg mene 27/11/2014 ko book karvaya Inline image 3jiski receipt ka snap

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