Replacement of Panasonic LED 42E6-42 from Kohinoor Televideo Pvt. Ltd
Complain ID : JGJN021904 48
- State : Maharashtra
- City : Thane
- Address: D3, 1601, Highland Gardens, Balkum-Dhokali Road, Thane West - 400608
Within the warranty period the LED TVs display developed a problem and started showing a dark blue screen. By an E-mail dated July 7, 2016 sent to the Dealer, I explained about the LED’s Display issue and requested to arrange for a Technician for resolving the aforesaid issue.
The said Dealer vide an E-mail dated July 8, 2016 informed me that their technician will visit my home within 48 (Forty-Eight) working hours and had registered the Complaint bearing Complaint No.R080716040178. In the subsequent email they also assigned another complaint no. R080716037466.
To the shock and surprise, instead of resolving the issue which was within the Warranty Period, Panasonic called and informed me that the model similar to the said Product is not available and I will have to pay for a replacement which will not be same as the said Product. I had bought a 42 inches Smart HD LED and they were offering a 40 inches and that too for a cost.
By various E-mails including emails dated July 12, 2016, July 13, 2016 & 14, 2016 I informed and updated the said Dealer about the pending issue and requested the Dealer to resolve the issue as soon as possible.
Vide an E-mail dated July 13, 2016 Panasonic informed me that the part which is responsible for the issue in the said Product is not available and made an offer to me to accept the alternate model (which is different than the said Product) by paying extra money.
I stated that the offer was not at all acceptable to me as the said Product was within the prescribed warranty period and I was not in any manner liable to pay any extra money for the replacement of product which is within the warranty.
Later by an E-mail dated July 19, 2016 Panasonic came with another offer with reduced price offer and that was also not accepted and I requested Panasonic to provide 40” Inch LED if not 42” Inch without any extra cost.
By an E-mail dated July 26, 2016 I requested Panasonic to reconsider their offer and allow them 2 (Two) more days to respond. However I have not received any response from them.
Below is the address of Panasonic India Pvt Ltd.
Panasonic India Pvt. Ltd.
209, Orion Business Park,
Ghodbunder Road,
Kapurbawdi-Thane West,
Thane – 400607
Related complaints
-
Haier tv not support netflix app and 5g _pollachi girias store -regSumam / Television TV Complaint / March 14, 2024 / Pollachi / Tamil NaduWe have purchased haier tv (32 inch )on 3rd mar24 Sunday , that day sales representative explained about tv , it will support all applications including netflix and Amazon prime and other apps also. After installation, we are tried a lot to connect n...
-
TV sound issueSanjeevi kumar / Television TV Complaint / March 3, 2024 / Sivakasi / Tamil NaduI had purchased a tv NVY on 10.09.2023 at Girias, sivakasi show room. Last 10 days tv sound was not come. I had made a compliant orally and service engineer has visited rwice and deficiency was not yet solved. With in six months, the deficiency was o...
-
SONY television not workingDinesh / Television TV Complaint / August 3, 2023 / Hyderabad / TelanganaI have brought the sony television from Bajaj electronics store in 2017 RS 90,000. Now my television not working and raised complaint with SONy for repair service. Technician visited and saying repair od not possible as parts of the model was stopped...
-
BECAUSE OF HEAVY UNBEARABLE BACKGROUND VOICE IN BETWEEN DIALOGUES CREATING LOT OF IRRITATION AND ANJOSEPH VEERENDRA KUMAR / Television TV Complaint / July 17, 2023 / HYDERABAD / TelanganaSir , I DO NOT UDERSTAND HOW YOUR SOUND OR AUDIO DEPARTMENT ALOWS SUCH HUGE AND HEAVY BACK GROUND SOUND BETWEEN THE DIALOGUES OF THE ACTORS , WHICH IS TOTALLY IRRITATING AND CAUSES MENTALY ANGER ON THE SHOWS ESPECIALLY IN TELUGU DAILY SERIALS , WHY A...
-
My TCL tv was not switching onSk.feroz baba / Television TV Complaint / May 30, 2023 / Khammam / TelanganaMy TCL tv is not switching on one year only just
-
TV not ONNavneet Singh / Television TV Complaint / March 19, 2023 / Rudrapur-Udham / UttarakhandTV not ON after power on from electric board, no light show on TV LED. So pls attend it and resolve it.
Service issue | Complaint | Query | Feedback | Suggestion | Reply