Complaint regarding Sony BRAVIA TV Model No. KLV-40NX520, Serial No. 2421019
Complain ID : JGJN025269 34
Television TV Complaint
Complaint Date : December 30, 2016
- State : Uttar Pradesh
- City : Ghaziabad
- Address: A-16,sahyog Apt,sector-9
I purchased Sony Bravio TV in 2012 for an amount of Rs 54000 and got defective in 2015 itself with some horizontal lines appearing at the lower end .The details of the product is as under
Model : Bravio TV Model : KLV-40NX520 IN5
Date of Purchase : 04 /01 / 2012
S.NO : 2421019
CASH INVOICE NO : 6714
Despite of my repeated emails , no action has been taken till date .I am being informed by the customer care centre executive one or another vague excuse not to replace free of cost . It is worth mentioning here and to bring to your notice and urgent attention that the Product got defective( appearance of horizontal lines ) within a period of 03 years i.e 2015 itself and when I contacted the sony customers care centre , I was told that it is minor defect probably some voltage issue and contact us when the defects increases further . After few months the defect further increased to 20% and then stayed for some months. To my utter surprise in 2016 suddenly defect lines covered 70% the screen within 20 days with red and blue screen both horizontally and vertically so again I contacted sony customer centre .and reply was get the part replaced for approxiamte cost of Rs 18,484 /-which is totally unjustified, unreasonable and unbelievable . and should be replaced free of cost rather than asking for money for defective product Had been the product from some Chinese company , I would have never bothered as the quality is not their USP .
I even wrote to the Managing Director but no action was taken and grievance was not resolved till date
Model : Bravio TV Model : KLV-40NX520 IN5
Date of Purchase : 04 /01 / 2012
S.NO : 2421019
CASH INVOICE NO : 6714
Despite of my repeated emails , no action has been taken till date .I am being informed by the customer care centre executive one or another vague excuse not to replace free of cost . It is worth mentioning here and to bring to your notice and urgent attention that the Product got defective( appearance of horizontal lines ) within a period of 03 years i.e 2015 itself and when I contacted the sony customers care centre , I was told that it is minor defect probably some voltage issue and contact us when the defects increases further . After few months the defect further increased to 20% and then stayed for some months. To my utter surprise in 2016 suddenly defect lines covered 70% the screen within 20 days with red and blue screen both horizontally and vertically so again I contacted sony customer centre .and reply was get the part replaced for approxiamte cost of Rs 18,484 /-which is totally unjustified, unreasonable and unbelievable . and should be replaced free of cost rather than asking for money for defective product Had been the product from some Chinese company , I would have never bothered as the quality is not their USP .
I even wrote to the Managing Director but no action was taken and grievance was not resolved till date
Related complaints
-
Haier tv not support netflix app and 5g _pollachi girias store -regSumam / Television TV Complaint / March 14, 2024 / Pollachi / Tamil NaduWe have purchased haier tv (32 inch )on 3rd mar24 Sunday , that day sales representative explained about tv , it will support all applications including netflix and Amazon prime and other apps also. After installation, we are tried a lot to connect n... -
TV sound issueSanjeevi kumar / Television TV Complaint / March 3, 2024 / Sivakasi / Tamil NaduI had purchased a tv NVY on 10.09.2023 at Girias, sivakasi show room. Last 10 days tv sound was not come. I had made a compliant orally and service engineer has visited rwice and deficiency was not yet solved. With in six months, the deficiency was o...
-
SONY television not workingDinesh / Television TV Complaint / August 3, 2023 / Hyderabad / TelanganaI have brought the sony television from Bajaj electronics store in 2017 RS 90,000. Now my television not working and raised complaint with SONy for repair service. Technician visited and saying repair od not possible as parts of the model was stopped...
-
BECAUSE OF HEAVY UNBEARABLE BACKGROUND VOICE IN BETWEEN DIALOGUES CREATING LOT OF IRRITATION AND ANJOSEPH VEERENDRA KUMAR / Television TV Complaint / July 17, 2023 / HYDERABAD / TelanganaSir , I DO NOT UDERSTAND HOW YOUR SOUND OR AUDIO DEPARTMENT ALOWS SUCH HUGE AND HEAVY BACK GROUND SOUND BETWEEN THE DIALOGUES OF THE ACTORS , WHICH IS TOTALLY IRRITATING AND CAUSES MENTALY ANGER ON THE SHOWS ESPECIALLY IN TELUGU DAILY SERIALS , WHY A...
-
My TCL tv was not switching onSk.feroz baba / Television TV Complaint / May 30, 2023 / Khammam / TelanganaMy TCL tv is not switching on one year only just
-
TV not ONNavneet Singh / Television TV Complaint / March 19, 2023 / Rudrapur-Udham / UttarakhandTV not ON after power on from electric board, no light show on TV LED. So pls attend it and resolve it.
Service issue | Complaint | Query | Feedback | Suggestion | Reply