Manufacturing Defect, purchased an Samsung S8 plus mobile from Samsung Smart phone cafe Dial Tone
Complain ID : JGJN033824 26
Mobile Complaint
Complaint Date : September 14, 2018
- State : West Bengal
- City : Kolkata
- Address: Digantika Abasan. Flat B-6, Block - AH Sector - II Salt Lake Kolkata 700 091
I had purchased an Samsung S8 plus mobile from Samsung Smart phone cafe Dial Tone ,located in Kolkata City Centre I on 20th Aug''2017.
Suddenly from 10th Sep''18 the phines display has gone blank without having expiriencing any fall or accident.
I took the phone to your Authorised Service Centre M/s.Sanchar Electronics located in Ultadanga wherein I was told that LCD Display needs to be replaced & the replaced screen may not have the same look as the original one. Further, I was told there may be other problems which may come up during the couse of servicing. I was given an estimate of Rs15 K & was asked to deposit 50 of the quoted amount for the service to start.
My point is that the phone has hardly crossed 20 days past the warranty period. If the LCD display goes blank all by itself without having any accident then there ought to be some kind of manufacturing defect in the phone. A top of the line product cannot just go bad like that unless there is some kind of product manufacturing problem.
I request your intervention in this matter so that I can have a replacement of the phone. I fail to fathom how a top of the line product can go bad within 12 months of its sale without any apparent reason.
Further how can atop of the line super expensive phone have the same warranty period as any other regular phone from the company.
The company should have more faithin its premium products!
Suddenly from 10th Sep''18 the phines display has gone blank without having expiriencing any fall or accident.
I took the phone to your Authorised Service Centre M/s.Sanchar Electronics located in Ultadanga wherein I was told that LCD Display needs to be replaced & the replaced screen may not have the same look as the original one. Further, I was told there may be other problems which may come up during the couse of servicing. I was given an estimate of Rs15 K & was asked to deposit 50 of the quoted amount for the service to start.
My point is that the phone has hardly crossed 20 days past the warranty period. If the LCD display goes blank all by itself without having any accident then there ought to be some kind of manufacturing defect in the phone. A top of the line product cannot just go bad like that unless there is some kind of product manufacturing problem.
I request your intervention in this matter so that I can have a replacement of the phone. I fail to fathom how a top of the line product can go bad within 12 months of its sale without any apparent reason.
Further how can atop of the line super expensive phone have the same warranty period as any other regular phone from the company.
The company should have more faithin its premium products!
Related complaints
-
Mobile Repairing Charges - I have purchased Asus Mobile Phone value around 19000/-.Bishnu Kumar Gupta / Mobile Complaint / September 3, 2018 / Kolkata / West BengalI have purchased Asus Mobile Phone value around 19000/-. When I sent this mobile for repairing to the Authorised Service centre for repairing. They have given quotation for repairing the said mobile for Rs. 20203/- which is more cost than the actual ... -
I've purchased karbonn mobile from homeshop18 on dated 20-june-2017 which has one year warranty coveRENU PANDEY / Mobile Complaint / July 5, 2018 / Haora / West BengalI've purchased karbonn mobile from homeshop18 on dated 20-june-2017 which has one year warranty covered . Now ,one day phone slipped from my hand while trying to keep in my trouser pocket..Then i discovered that the vendor claimed that the mobile i v...
-
Sold old and used product in MRP - Suvam TelesolutionsAnonymous / Mobile Complaint / April 30, 2018 / Kolkata / West BengalTo whom it may concern, I usually do not take such drastic steps in situations like this however, I am at my wits end and I will write the complaint in as much few words possible. I visited this shop with my colleague once many years back and the sho...
-
Olx fraud, Taken money on name of indian armySurya bhan jaiswal / Mobile Complaint / March 15, 2018 / Haora / West BengalA boy name vikram waghmare Taken 16500 from me saying he will courier me phone
-
Swipe Telecom — swipe elite plus, network and battery problemJagai mondal / Mobile Complaint / October 28, 2017 / Panchla / West BengalSwipe Telecom — swipe elite plus, network and battery problem I submitted my phone with work order number WB_HOW_MMC_2069 on 04th august 2017 at howrah, west bengal center with NETWOK AND BATTERY problem. I have not received the phone yet even after ...
-
Karbonn service center (system solution) belgharia complaint regrading bettery problemSumit Banerjee / Mobile Complaint / October 17, 2017 / Halisahar / West BengalMy karbonn titenium s15 bettery backup problem. When I go to change the bettery in belgharia service center they says there stock is out. come after puja vacation. When i go to the puja vacation they says no it's not karbonn service center it's a Pan...
Service issue | Complaint | Query | Feedback | Suggestion | Reply