Samsung not repairing my under warranty phone
Complain ID : JGJN021208 36
Mobile App Complaint
Complaint Date : July 20, 2016
I bought one Samsung On5 phone on 10th April 2016 and this phone is not working at all. I visited the service center and they said that the the phone needs to be repaired and the total cost will be 8000 Rs. They said that the phone can not be repaired under warranty as some liquid is found inside the phone which damaged the motherboard and LCD. My phone is working, just that i cannot see anything. People can call me and message me. I am able hear the ring and message tone just cannot see them and cannot reply a call. If the mother board is damaged, how can someone call me. Also when i start my phone, i see the Samsung Galaxy display start up screen. This means the LCD is also not damaged. There is some internal problem with the phone and Samsung don't want to repair/ replace this phone.
I called the customer care of samsung and explained the problem but they come up with no solution. I asked them about their escalation matrix and they said that they don't have this information available with them. They also made false commitment that they will call me back but they never did. I had to call them for a follow up. They have a link to contact the CEO office just to make fool of customers. I send them complain no resolution. I called/ emailed them almost 10 times and they said they cannot repair my phone. I asked them to give me in written and they sent me some company formatted mail where they didn't mention that they wouldn't repair my phone. On asking they said that this is the common format that they use and cannot change it.
I kindly request you to look into this matter and ask the samsung to replace my phone. I would also like to charge them for the mental harassment they did with me also waste my time. I could not use the phone service for almost a month now and want the claim for the same from Samsung.
I called the customer care of samsung and explained the problem but they come up with no solution. I asked them about their escalation matrix and they said that they don't have this information available with them. They also made false commitment that they will call me back but they never did. I had to call them for a follow up. They have a link to contact the CEO office just to make fool of customers. I send them complain no resolution. I called/ emailed them almost 10 times and they said they cannot repair my phone. I asked them to give me in written and they sent me some company formatted mail where they didn't mention that they wouldn't repair my phone. On asking they said that this is the common format that they use and cannot change it.
I kindly request you to look into this matter and ask the samsung to replace my phone. I would also like to charge them for the mental harassment they did with me also waste my time. I could not use the phone service for almost a month now and want the claim for the same from Samsung.
Related complaints
-
Complaint for LE ECO 1S mobile charging and battery problemmanoj verma / Mobile App Complaint / July 12, 2016 / Gurgaon / HaryanaHello sir I am manoj from gurgaon. mobile number 9555191026. I buy a phone letv 1s on 02/02/16 after 4 month my phone not charging and battery not working properly quickly finish. So i go to service center and phone give to service center at 03/06/16... -
mobail charger no canct phone lenovo mobail no charger canactraghu / Mobile App Complaint / July 7, 2016 / Bhiwani / Haryanamy lenovo mobail no charger canact
-
Warranty issue with complain Sony Xperia Z3Virendar Singh / Mobile App Complaint / June 16, 2016 / Panchkula Urban Estate / HaryanaI have bought Sony Xperia Z3 compact which is malfunctioning and in warranty but Sony is refusing to cover the malfunction under warranty. Below is the description of the events happened :- Issue 1. My device started to malfunction and i went to Auth...
-
device not working properlyRamu / Mobile App Complaint / May 24, 2016 / Gurgaon / HaryanaMy phone isn't starting after I put my phone on charging..
-
Mobile phone repair and micromax company warrentyIqbal Singh / Mobile App Complaint / May 21, 2016 / Shahbad / Haryanamy friend had bought a mobile of micromax company billed date on 23/11/2015 for me.and its in warrenty as mentioned on bill too,and i got a problem of voice in mobile and give my handset to micromax service centre for repair under jobsheet no. N05011...
-
offer not provided for only single personBharti Chhabra / Mobile App Complaint / May 15, 2016 / Faridabad / HaryanaRest of the persons except us were provided with the additional offer while purchasing Oppo F1 Selfie expert ,,in spite of paying full amount of rs16,000 we were not provided with selfie stick, flip cover and screen gaurd.. We went to the Retailer he...
Service issue | Complaint | Query | Feedback | Suggestion | Reply