Fraudulent Activity of Videocon d2h group towards Balance: My customer ID: 60231934

Complain ID : JGJN032070   30   Complaint's Reply

DTH TV Complaint  Complaint Date : June 1, 2018
  • State :  West Bengal
  • City :  Kolkata
  • Address: 23, Avenue South; Santoshpur; Kolkata 700075
Respected Sir,

With heavy heart I Shri Sumit Kumar Manna, residing at 23, Avenue South, Santoshpur, Kolkata 700075 is a subscriber of Videocon d2h since long.

Recently I have observed that videocon d2h group's public grievance system is nill. They are not entertaining email query through their customercare@d2h.com. I faced a huge hurdles and problem while cancelling once subscribed ADDON HD HINDI ENTERTAINMENT CHANNEL in May 2018.
I emailed thrice and telephonic conversation at least 5 times to cancel this ADDON. But nothing has happened. And at last on 21 MAY 2018 I spent around Rs. 110/- and telephonic conversation at least 1 hour to cancel this ADDON.

Today I faced another problem while checking my balance.
On 30.05.2018 I recharged my account (Customer ID: 60231934) with Rs. 301/- That day my balance was rs. 335.04 (after deducting the due amount for 30.05.2018). The total deduction for my subscription is Rs. 7.95 per day. So as per this system the total deduction for 2 days (i.e. on 31.5 and 01.06) will be Rs. 15.9. So my total balance should be Rs. 319.14 on 01.06.2018 after deducting all charges upto 01.06.2018.
But with a utter surprise I have seen that my balance has come to Rs. 287.46. So without any reason videocon d2h group fraudulently has cut Rs. 31.68.
I have raised this issue to the customer care group today (01.06.2018) at 06.35 AM but twice the customer care executive has deliberately has cancelled my conversation and by my luck the third executive has transferred my call to one supervisor named "Debabrata". I talked around one hour.

He listened my objection against my voice towards fraudulent activity towards my balance change. But he cannot solve my problem. But he gave me complain no. (593042637 at 07.13 AM) and assured me that my problem would be solved by 11.00 AM but now it 4.10 PM I have not received any call from videocon group nor my balance has changed.

I have got enough pain by constant ill treatment by the videocon d2h customer care executive.
Luckily I check my balance today. May be this thing of fraudulent activity towards balance is going on since long.

Herewith I am complaining against this type fraud activity by the videocon d2h group and demand a suitable reason for my balance mismatch and also demanding that my balance should be restored after cutting legitimate cost.

I am herewith appealing all your kind concern towards customer grievance and raise a point that a heavy penalty may be put on videocon d2h group for their fraud activity like this as I mentioned.

Thanking you
Sincerely yours
Sumit Kumar Manna
23, Avenue South
Santoshpur
Kolkata 700075
Mob - 8902440607
Complaint Against / To: Manager incharge of Balance and service matter

Reply Now Contact Share

Related complaints

    VideconD2H

    Fraudulent Activity of Videocon d2h group towards Balance: My customer ID: 60231934 by VideconD2H:

    (5 of 5)

    Dear Customer,

    Thank you for sharing your details with us. We will have someone contact you as soon as possible.

    Warm Regards,
    Videocon d2h Team

    Reply

    VideconD2H

    Fraudulent Activity of Videocon d2h group towards Balance: My customer ID: 60231934 by VideconD2H:

    (5 of 5)

    Dear Customer,

    Thank you for writing to Videocon d2h. We regret the inconvenience caused to you.



    We would like to inform you that your add on HD Hindi Entertainment has been already deactivated from uour d2h account.



    If you have any further queries, please email us at customercare@d2h.com

    Warm Regards,
    Videocon d2h Team

    Reply

    Rakesh Khanai

    Fraudulent Activity of Videocon d2h group towards Balance: My customer ID: 3526104 by Rakesh Khanai:

    (5 of 5)

    Without my request/approval, 2 chanells were activitated in my account for almost a year, I was accidentally going over my account details and found these 2 channels were added to my account without my approval.

    Chanel Names are
    1)Idabat
    2)Dance Channel{Dont remember the exact Name}

    After calling, they have cancelled these channels but failed to give me any proof of why these chanells were added in the first place. When I checked with them they said they are there in the account for approximately 1 year. So I have been duped for almost a year now. I have completely lost confidence in the customer support, they gave me a nodal officer number to address the Issue, the respective person has already quit the job and has failed to address my concern.

    Reference Number of the above situation is tracked with the reference number 599501959

    If this can happen to me, I feel the same has happened to multiple customers. Hope they stop this as it is unethical and Company will not survive for a long term with this mode of operation.

    Reply

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Consumer's reply and reviews

    It's entertains complaints where the value of goods or services paid as consideration does not exceed rupees one crore.

    I am traveling in the bus number 548-DL1PD3568 and the driver and conductor of the bus are misbehaving with the passengers and not stopping at the bus stop.So please I request that the driver and conductor should be taught how to talk to girls at thi...

    Asha

    March 28, 2024

    I have travelling to Mangaluru exp.I am in S4 coach and there are some group of people create very much noise in train which is unbearable in sleeper coach..we need to sleep

    Om parte

    March 28, 2024

    Please Cancel license Of Hotel

    SUNIL RATHOD

    March 27, 2024

    A Vibrant Rant About Onlyfans Pornstars Pornstar Kayleigh Wanless

    Marlene

    March 27, 2024

    Out side House No. 475 Sector 15A, Faridabad, the sewer manhole is over flowing since last more than a week. It is causing health problem to the residents of the house. Some one will have to be admitted to the hospital because of the dirt spread out ...

    CA Ajeet Singh Patwa

    March 27, 2024

    My name mohan add. C2278 sanjay colony bhati mines new delhi 110074 Bus no. DL51EV4243 Route no. 434 My 2 kids and 2 friends are sitting in the bus and the total ticket price will be 10RS but conductor ask to get extra charge and don't issue the tick...

    Mohan

    March 26, 2024

    Model no Rt34c4522BX porchase on Great eastern Sinthee invoice noW1324/2324/20493 dated 21/03/2024 but goods front side scratch and colour faid please replace as soon as possible. Contact no 9804640642

    Suvrabrata Goswami

    March 26, 2024

    Worst service of Flipkart. Support Us

    Palak Jain

    March 25, 2024

    I had booked a season ticket on 5th March ..Payment deducted through UPI ...ticket was visible on first day ..now it's not showing ...transaction history too seemed eraised ..However I still have the traction proof on UPI

    Sneha

    March 25, 2024

    Delhi darwaja bhar near aabkari thana santoshi tample alwar

    Manoj Kumar meena

    March 23, 2024