As per TRAI guidelines, We are unable to select the channels of choice

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Jago Grahak Jago Complain ID : JGJN037701   15   Complaint's Reply

DTH TV Complaint  Complaint Date : March 2, 2019
  • State :  Maharashtra
  • City :  Pune
  • Address: C 1001 Nanospace Society, Ravet

Complaint Against / To : Videocon D2h

Hi ,


We have been trying more than a month now , but As per TRAI guidelines, We are unable to select the channels of choice from videocon d2h site and whenever we call customer care, it always show busy.

Once i was unable to connect , i got confirmation of my selected channels but then very next day, all the selected channel got refreshed and just showing only 4 channels are active.

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As per TRAI guidelines, We are unable to select the channels of  choice

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    Dear Kanika,

    We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

    Regards,
    Team d2h

    March 5, 2019 team d2h