Complaint for No Internet connection ACT fibernet Broadband service
Complain ID : JGJN018261 67 Complaint's Reply
Delivery Complaint
Complaint Date : May 12, 2016
- State : Andhra Pradesh
- City : Hyderabad
- Address: Venkatadri Tower, Block C, Widia Colony.
I am customer of ACT fibernet Broadband service. I registered a complain in company's customer care center for no internet connection for multiple time. I called them daily to resolved my problems. Ever time they make fake promises to resolved problems within 12 hours. But till date I don't get solution of my problems. Ticket number for registered complain are 1) 10121667235, 2) 10121667235. Company miss lead customer by giving fake promises.
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by ACT Fibernet Hyderabad:
(5 of 5)
Dear Valued Customer,
We apologize for the inconvenience caused, we will get in touch with you.
Warm Regards,
ACT Fibernet Hyderabad
by Dear Valued Customer,:
(5 of 5)
The above mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or support@actcorp.in
Asking to pay for unused internet by Amarnath:
(5 of 5)
Hi,
My act number is 101007040401.
I am using Act/Beam Internet from more than 3 years on wards.
Recently, I upgraded plan to A-Max 1050 (around Rs. 1239) from A-Max-410 (Around Rs. 470) but speed didn't increase, asked to revert back the immediately and raised multiple complaints, contacted Nodal officer but they didn't change it. They are forcefully asking to pay one month charges.
App allowing to upgrade plan but not downgrade, if by mistakenly some one upgrades, forced to pay one month charges. This is clear cheating.
If Act can upgrade plan at any time, why downgrade plan takes 1 month.
This is clearly cheating people.
Act promised to pay KFC coupon on friend referral.
I referred my friend 4 months back, my friend has taken connect also but neither I received KFC coupon nor any benefit.
Act broad band is cheating by making false promises.
Please help me to resolve this issue.
Internet not working since a week by Yash Jain:
(5 of 5)
Its been one week since my intenret is not working. i have made several calls to your customer support team, half of the time it says, all your executives are busy at the moment please try after sometime. and remaining times, your customer support team does fake promises!
please look into this on high priority otherwise you can disconnect the connection. You can check my previous cases created in your database, my complaints are not satisfactorily rectified.
all you give is temporary justification and there is no one who is ready to help!
Send your executive within one hour ( today - 8/10/17) otherwise i am going to sue the company in the consumer court on various principles.
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