ZOOKR.COM Delivered a Defective Smart Watch

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Jago Grahak Jago Complain ID : JGJN037414   24  

Consumer Court  Complaint Date : February 14, 2019
  • State :  Telangana
  • City :  Hyderabad
  • Address: 4-8-149/3/4, Sri Sai Nilayam, Beside Hyd Scots School, Attapur, Hyd

Complaint Against / To : ZOOKR.COM

Hello Sir,
Greetings!
I have ordered a smart watch for my kid on 28th of December 2018 and received it on 2nd January 2019 but when I checked it was not working. They said its a touch and have many functions like sim, hd camera etc. but nothing is working in that.
I am unable to charge it, unable to go to any setting or anything like that because the touch screen is not working at all.
I mailed to them at "[email protected]" & [email protected] and have also tried calling them on "0124 386 4638" but no one has responded properly or till now nobody is responding.
I even tried it today but no one responding to it.
They have done a big fraud to me and for that unworthy, damaged and bad product i paid 1699 and its a very huge loss of us because we are very average people.
Please try to justify our issue and get my amount from them and will be very grateful & thankful to you forever.

Thank you very much in advance.
Regards,
Srinivas
+91 8886444600

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