Complain Ola Auto cab cheated me by charging for 39Kms

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Jago Grahak Jago Complaint ID : JGJN026488   189   Complaint's Reply

Cab Booking Complaint  Complaint date : March 9, 2017

Complaint Against / To : OlaCabs

I regularly take an OlaAuto for my office commute of less than 2Kms and my cost is Rs.29/- (Ola has this flat Rs.29/- for 4Kms). During the ride on 28th Feb 2017 ref: KRN 243019621, i took the same route - using same pickup and drop pins. I had a meeting and was running late, so the guy dropped at building entrance and there was traffic. He was taking longer to close the trip and said - Sir, network slow it will get debited in OlaMoney. You can leave. I just trusted Ola for i am using daily. But after my meetings later post lunch, i get an alert on my phone that total bill was Rs.483/- for some 39Kms and 216 mins travel. If you calculate locations in google maps - it is hardly 1.8 - 2Kms and takes 5-8 minutes. I was drained out completely of my OlaMoney. I made a complaint to Ola many times with screenshot of pickup and drop locations, travel history. Also, there is proof that i got down from Auto, entered building CCTV camera, my swipe-ins to office, etc...
Please help me get justice and refund. Ola is not responding to my complaints for nearly 10 days now.

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