Samsung top Load caught fire
Complain ID : JGJN016905 16
- State : Uttar Pradesh
- City : Noida
- Address: A2/905, Antriksh Apartments , Sector-52, Gautambudh Nagar, NOIDA
The Samsung mechanic Pradeep visited the premise at 1:20 pm the same day and took pictures of the machine, post which I received a call from Jasminder from Samsung customer care cell at 1:41 pm asking me to narrate the incident and assuring me of the best possible solution and informing me that they would send a senior staff to again do recce of the place and machine.
Due to the faulty machine I suffered a tangible loss was a full-size jute carpet kept near the washing machine costing 11000, a plastic bucket costing Rs 300 that melted and the clothes in the washing cycle that smell of carbon and are damaged. The clothes were children’s uniforms that cost Rs. 3000 and other clothes that are priced at 6000 jointly. Also, the loss of the washing machine itself, whereby with the winter setting in, having a washing machine is of prime importance. The non-tangible loss being unimaginable destruction to life and property of my family and the society members at large.
Thereafter until today, you have taken not steps in replacement of the faulty machine nor had paid any compensation to me despite several reminders.
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