Neptune SX1 Dishwasher
Complain ID : JGJN042935 31
Washing Machine Complaint
Complaint Date : November 28, 2019
I am writing here to complain about the horrible experience we had with IFB Bangalore. We took a demo of dishwasher and happy with the product, we decided to buy it. However, when we started using the product we found it did not operate as demo one. The wash quality was poor and it spillls the detergent over to the utensils. Also, the entire machine is dirty after every wash.
So, we complained IFB after 2 days and they assured someone will visit. The engineer visited and confirmed the product is faulty and he raised a request for replacement.
However, we heard nothing from IFB for next couple of weeks. After several follow ups, they said we would like to see the machine again. The engineer who visited this time mentioned the product is fine and this is how it works. He mentioned we cannot put big utensils or plates in front. I told him it wasn't the case in demo product as we've used it in a similar way for 3 days but he wasn't ready to listen anything.
I suggested him to try the machine the way he wants. He started a 50 minute wash cycle and left. He wasn't kind enough to wait for the entire cycle to complete. I even sent him pictures that the problem is still there but he did not respond to any of my messages.
Now they have stopped taking our calls. It's been more than a month now I'm struggling with this piece of crap.
The IFB filed engineers are not skilled enough to troubleshoot the dishwashers.
Please do NOT buy dishwashers from IFB. The product is poor and the service is worse.
So, we complained IFB after 2 days and they assured someone will visit. The engineer visited and confirmed the product is faulty and he raised a request for replacement.
However, we heard nothing from IFB for next couple of weeks. After several follow ups, they said we would like to see the machine again. The engineer who visited this time mentioned the product is fine and this is how it works. He mentioned we cannot put big utensils or plates in front. I told him it wasn't the case in demo product as we've used it in a similar way for 3 days but he wasn't ready to listen anything.
I suggested him to try the machine the way he wants. He started a 50 minute wash cycle and left. He wasn't kind enough to wait for the entire cycle to complete. I even sent him pictures that the problem is still there but he did not respond to any of my messages.
Now they have stopped taking our calls. It's been more than a month now I'm struggling with this piece of crap.
The IFB filed engineers are not skilled enough to troubleshoot the dishwashers.
Please do NOT buy dishwashers from IFB. The product is poor and the service is worse.
Related complaints
-
dC problemVaishnavi Bhuvad / Washing Machine Complaint / July 13, 2023 / Karad / MaharashtraWashing machine not work properly dC error appears again and again -
Washing machine drum not rotating (Automatic washing machine)Birendra kr mishra / Washing Machine Complaint / July 3, 2023 / Baran / RajasthanWashing machine drum not rotating (Automatic washing machine)
-
No service since more than 1 year from "Boshc".Dhirendu Pattanaik / Washing Machine Complaint / June 29, 2023 / Jamshedpur / JharkhandDear Sir/Madam, We bough 1 Bosch Top Load washing machine in the year 2020-2021. From last more than 1 year, heavy noise is coming from it while spinning. We tried to contact for a service request. The company do not have a direct calling number. It ...
-
Not received LG Front load washing machine anti-rat coverDhiraj Sarma / Washing Machine Complaint / May 17, 2023 / Tezpur / AssamNot received LG Front load washing machine anti-rat cover
-
Complaint he thoda kharap he nehi chal raha heSubham kumar Sahoo / Washing Machine Complaint / February 13, 2023 / Byasanagar / OdishaNehi chal raha he
-
Water pooling inside machineUnnikrishnan / Washing Machine Complaint / January 9, 2023 / Thiruvananthapuram / KeralaWhile washing water is pooling inside and after sometime it shows error . If we power off also water is not draining out.
Service issue | Complaint | Query | Feedback | Suggestion | Reply