Neptune SX1 Dishwasher
Complain ID : JGJN042935 27
Washing Machine Complaint
Complaint Date : November 28, 2019
I am writing here to complain about the horrible experience we had with IFB Bangalore. We took a demo of dishwasher and happy with the product, we decided to buy it. However, when we started using the product we found it did not operate as demo one. The wash quality was poor and it spillls the detergent over to the utensils. Also, the entire machine is dirty after every wash.
So, we complained IFB after 2 days and they assured someone will visit. The engineer visited and confirmed the product is faulty and he raised a request for replacement.
However, we heard nothing from IFB for next couple of weeks. After several follow ups, they said we would like to see the machine again. The engineer who visited this time mentioned the product is fine and this is how it works. He mentioned we cannot put big utensils or plates in front. I told him it wasn't the case in demo product as we've used it in a similar way for 3 days but he wasn't ready to listen anything.
I suggested him to try the machine the way he wants. He started a 50 minute wash cycle and left. He wasn't kind enough to wait for the entire cycle to complete. I even sent him pictures that the problem is still there but he did not respond to any of my messages.
Now they have stopped taking our calls. It's been more than a month now I'm struggling with this piece of crap.
The IFB filed engineers are not skilled enough to troubleshoot the dishwashers.
Please do NOT buy dishwashers from IFB. The product is poor and the service is worse.
So, we complained IFB after 2 days and they assured someone will visit. The engineer visited and confirmed the product is faulty and he raised a request for replacement.
However, we heard nothing from IFB for next couple of weeks. After several follow ups, they said we would like to see the machine again. The engineer who visited this time mentioned the product is fine and this is how it works. He mentioned we cannot put big utensils or plates in front. I told him it wasn't the case in demo product as we've used it in a similar way for 3 days but he wasn't ready to listen anything.
I suggested him to try the machine the way he wants. He started a 50 minute wash cycle and left. He wasn't kind enough to wait for the entire cycle to complete. I even sent him pictures that the problem is still there but he did not respond to any of my messages.
Now they have stopped taking our calls. It's been more than a month now I'm struggling with this piece of crap.
The IFB filed engineers are not skilled enough to troubleshoot the dishwashers.
Please do NOT buy dishwashers from IFB. The product is poor and the service is worse.
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