UTS app glitch/ scam and the customer has to pay ticket fine because of app glitch

Complain ID : JGJN062454   119   Complaint's Reply

Ticket Booking Complaint  Complaint Date : June 4, 2023
4/ 06/2023
Am traveling in Mumbai.
I booked online ticket on UTS app, and made payment via Paytm, money got deducted.
When TC asked me for ticket on Dadar station, Mumbai. I tried to show the online ticket, but the UTS app was showing no transaction neither my ticket of rs.40.
I showed them the successful transaction and money debited from account, but it's of no use, I had to pay the fine of 260/- rs. Unnecessary.
I told the TC that it's glitch in UTS app, or now I don't know if it's app scam. We can't rely on such government based app.
I paid my fine to TC , Mrs. Mansi Mahesh Dalvi.
I don't even know if it's really gonna collect as ticket fine. Or the money is going to their private account.
Who is responsible for app glitch??
Complaint Against / To: UTS app and TC on station

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