UTS app glitch/ scam and the customer has to pay ticket fine because of app glitch
Complain ID : JGJN062454 119 Complaint's Reply
Ticket Booking Complaint
Complaint Date : June 4, 2023
- State : Maharashtra
- City : Mumbai
4/ 06/2023
Am traveling in Mumbai.
I booked online ticket on UTS app, and made payment via Paytm, money got deducted.
When TC asked me for ticket on Dadar station, Mumbai. I tried to show the online ticket, but the UTS app was showing no transaction neither my ticket of rs.40.
I showed them the successful transaction and money debited from account, but it's of no use, I had to pay the fine of 260/- rs. Unnecessary.
I told the TC that it's glitch in UTS app, or now I don't know if it's app scam. We can't rely on such government based app.
I paid my fine to TC , Mrs. Mansi Mahesh Dalvi.
I don't even know if it's really gonna collect as ticket fine. Or the money is going to their private account.
Who is responsible for app glitch??
Am traveling in Mumbai.
I booked online ticket on UTS app, and made payment via Paytm, money got deducted.
When TC asked me for ticket on Dadar station, Mumbai. I tried to show the online ticket, but the UTS app was showing no transaction neither my ticket of rs.40.
I showed them the successful transaction and money debited from account, but it's of no use, I had to pay the fine of 260/- rs. Unnecessary.
I told the TC that it's glitch in UTS app, or now I don't know if it's app scam. We can't rely on such government based app.
I paid my fine to TC , Mrs. Mansi Mahesh Dalvi.
I don't even know if it's really gonna collect as ticket fine. Or the money is going to their private account.
Who is responsible for app glitch??
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UTS Payment Glitch, Was force to pay fine by Divya Rani:
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Hi,
I experienced the same issue today. Does anyone know how can it be reported?
I had a really bad experience with the TC and the station inspector. The answer I got was madam, they also have to meet targets.
Unhappy I'll treated passenger
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