Complaint Bharti Airtel Co Ltd Regarding Postpaid Mobile No-9803031219
Complain ID : JGJN037207 33 Complaint's Reply
Telecom Services
Complaint Date : February 5, 2019
Dear Sir,
I HAD PORT, MY NO VODAFONE TO AIRTEL. AT TIME OF PORT AIRTEL STORE COMMITS ME , WHEN YOU PORT IN OUR COMPANY , WE WILL GIVES YOU PLAN OF 399/MONTH+ GST RENTAL. IN THIS PLAN , 100/- +GST / MONTH WAIVER FOR 1 YEAR, LOCAL & STD CALLS UNLIMITED FREE, 100 SMS/MONTH, LOCAL& STD ROAMING OUTGOING/INCOMING UNLIMITED FREE , 1YEAR AMAZON PRIME VIDEO FREE, AIRTEL TV UNLIMITED FREE, WYNK MUSIC UNLIMITED FREE, 20 GB DATA ROLLOVER TO UNLIMITED.
I WAS CONFIRM ABOUT TIME TO TIME ON 5TH, 12TH & 17TH JANUARY ABOUT THE PLAN ,I.E GAVE TO ME. BUT BILL WAS WITHOUT WAIVER ,i.e 100/-+GST NOT GIVEN.
I CALLED 198 ON 26TH JANUARY, TALK TO MS. RAMAN , SHE CONFIRMED ME THAT, ABOVE SAID PLAN AS IT IS.
THEN SHE TOLD ME THAT, BY MISTAKE ABOVE SAID PLAN WAS CHANGED, SO DISCOUNT WAS DISCONTINUE.
THEN I SAID WHY , YOU WERE CHANGED MY PLAN WITHOUT MY CONSENT, THEN SHE SAID I CHANGED BACK TO THOSE ABOVE SAID PLAN WITH 100/- +GST DISCOUNT FOR 1 YEAR IN 48 HOURS.
SHE ALSO SAID ME THAT, I WILL DEPOSIT BALANCE AMOUNT AFTER THE DISCOUNT OF 100/- + GST FOR 1ST BILL. I WILL WAIVE THE SAME WITHIN 48 HOURS.
AFTER 2-3 DAYS, I AGAIN CALLED 198, THEN CUSTOMER CARE OFFICER WAS DENIED THE WAIVER & DENIED THE CHANGE OF PLAN.
SHE SAID CHANGE OF PLAN WITH YOUR CONSENT.SO WAIVER WAS NO MORE.
I ALSO SAID I DIDN'T CHANGE THE PLAN, BUT SHE REMAIN SILENT, & THEN SUDDENLY NETWORK WAS GONE, SO DISCONNECT THE CALL .
I REGULAR CALLED AGAIN & AGAIN SOME TIME, THEY SHOWS EVERY CALLER HAS BUSY.
PLEASE TELL ME WHAT I DO?
WITH REGARDS
GAURAV GOYAL
9803031219
I HAD PORT, MY NO VODAFONE TO AIRTEL. AT TIME OF PORT AIRTEL STORE COMMITS ME , WHEN YOU PORT IN OUR COMPANY , WE WILL GIVES YOU PLAN OF 399/MONTH+ GST RENTAL. IN THIS PLAN , 100/- +GST / MONTH WAIVER FOR 1 YEAR, LOCAL & STD CALLS UNLIMITED FREE, 100 SMS/MONTH, LOCAL& STD ROAMING OUTGOING/INCOMING UNLIMITED FREE , 1YEAR AMAZON PRIME VIDEO FREE, AIRTEL TV UNLIMITED FREE, WYNK MUSIC UNLIMITED FREE, 20 GB DATA ROLLOVER TO UNLIMITED.
I WAS CONFIRM ABOUT TIME TO TIME ON 5TH, 12TH & 17TH JANUARY ABOUT THE PLAN ,I.E GAVE TO ME. BUT BILL WAS WITHOUT WAIVER ,i.e 100/-+GST NOT GIVEN.
I CALLED 198 ON 26TH JANUARY, TALK TO MS. RAMAN , SHE CONFIRMED ME THAT, ABOVE SAID PLAN AS IT IS.
THEN SHE TOLD ME THAT, BY MISTAKE ABOVE SAID PLAN WAS CHANGED, SO DISCOUNT WAS DISCONTINUE.
THEN I SAID WHY , YOU WERE CHANGED MY PLAN WITHOUT MY CONSENT, THEN SHE SAID I CHANGED BACK TO THOSE ABOVE SAID PLAN WITH 100/- +GST DISCOUNT FOR 1 YEAR IN 48 HOURS.
SHE ALSO SAID ME THAT, I WILL DEPOSIT BALANCE AMOUNT AFTER THE DISCOUNT OF 100/- + GST FOR 1ST BILL. I WILL WAIVE THE SAME WITHIN 48 HOURS.
AFTER 2-3 DAYS, I AGAIN CALLED 198, THEN CUSTOMER CARE OFFICER WAS DENIED THE WAIVER & DENIED THE CHANGE OF PLAN.
SHE SAID CHANGE OF PLAN WITH YOUR CONSENT.SO WAIVER WAS NO MORE.
I ALSO SAID I DIDN'T CHANGE THE PLAN, BUT SHE REMAIN SILENT, & THEN SUDDENLY NETWORK WAS GONE, SO DISCONNECT THE CALL .
I REGULAR CALLED AGAIN & AGAIN SOME TIME, THEY SHOWS EVERY CALLER HAS BUSY.
PLEASE TELL ME WHAT I DO?
WITH REGARDS
GAURAV GOYAL
9803031219
Related complaints
-
COMPLAINT WITH QUADRANT TELEVENTURES LTD WIFI218240 WRONG BILLINGRajat Kumar Rai / Telecom Services / January 10, 2018 / Ludhiana / PunjabDear Sir/Mam, Please be advised that I Rajat Kumar Rai was using QUADRANT TELEVENTURES LTD (formerly known as HFCL Infotel Ltd) - Connect Broadband - WIFI218240 , for which they disconnected the connection on 13-September-2017 vide Material Receipt B... -
LENOVO A6000 PLUS IS AUTOMATICALLY SWITCH OFFSurendra Dwivedi / Telecom Services / January 17, 2017 / Jalandhar / PunjabLENOVO A6000 PLUS IS AUTOMATICALLY SWITCH OFF
-
Internet not working recharged my airtel numberJeevanjot Gupta / Telecom Services / January 11, 2017 / Taran / PunjabI recharged my airtel number on 18/12/20165 with internet pack. But from that day my internet is not working properly.I register number of complaints to airtel via calls and email.but no any escalation is provided.From today only few days are left in...
-
Automatically vodafone prepaid activation of value added servicesHitesh / Telecom Services / November 26, 2016 / Pathankot / PunjabAutomatically activation of value added services on vodafone prepaid number 7508843241.On complaining to customer care on 26/11/16 executive completetely failed to answer the query and did not reversed the amount deducted for service
-
Tariff changed without taking acceptanceBalwinder Singh / Telecom Services / May 13, 2016 / Amritsar / PunjabI have a internet plan with connect broadband services, with my landline number to be 0183-5013712 and with A/c No. 2358269. I had opted for a plan of Rs 744, which the company has changed to Rs 999/-, without informing me, without taking my acceptan...
-
charging unnecessary billsJashan Gupta / Telecom Services / April 25, 2016 / / Punjabvodafone operator servise in punjab is charging the bills from me without useage i have paid the advance payment but still sending me the bill of 815/- per month and i have purchased the sim from vodafone care (151103 rampura phul punjab distt bathin...
Regarding complaint no JGJN037207 / 9803031219 airtel postpaid by Gaurav Goyal:
(5 of 5)
Dear Sir
you didn't reply me.
plz reply me ASAP
Gaurav Goyal
9803031219
Service issue | Complaint | Query | Feedback | Suggestion | Reply