Complain Ola Cab Double charges for a single service
Complain ID : JGJN025182 67 Complaint's Reply
- State : Maharashtra
- City : PimpriChinchwad
- Address: Alandi-Vadgaon Road,Lokshahir Annabhau SatheNagar, Nigdi, Pimpri-Chinchwad, Maharashtra 411044
This is regarding the trip I took with OLA on 23rd Dec 2016 at Pune.
The reference no of the trip is: OSN303174295
This was a ride via OLA share.
After my booking confirmation I got a SMS about the booking details and the amount (Rs 248) I need to pay after the completion of the trip.
Please find uploaded the screen shot of the SMS I received in my phone.
I have taken a number of trips via OLA before and never have got the message of this sort which mentions about the amount which has to be paid after the completion of the trip.
All of those were individual private rides and not share.
Hence as a natural conclusion I thought that in OLA share customer has to pay the driver in cash.
Also it can be checked that the SMS(screen shot uploaded) does not mention anything about the mode of payment.
At the end of the trip the driver demanded money from me and I had to oblige.
However I found that similar amount has also been deducted from my OLA money wallet.
I contacted OLA support and asked for the refund of the excess amount(case no: [Ola Support] #30858533)
To this I got a reply from them that they do not have any system of refunding money.
There system and policy does not allow them to refund any excess amount paid by the customer.
Also they are falsely claiming(can be checked from the SMS screenshot uploaded) that booking confirmation
SMS had details about the mode of payment.
This is utter case of theft and unscourplus business practice.
They have every details of the driver and trip details saved in their system.
They can readily verify it from their side and take a step to resolve the matter.
Surprisingly they are not ready to take a note of this and trying to illegally take customer money.
Request you to please help me in this regard so that I can get a refund of the amount.
Yours faithfully
Shantanu Singha
Phn no:07044532565/08013701558
email: shantanu.singha@gmail.com
Related complaints
-
Charging more than Double, OLA Cab to ride from Worli to UlweRIYA BHATTACHARJEE / Taxi Complaint / December 6, 2016 / Mumbai / MaharashtraI have taken OLA Cab to ride from Worli to Ulwe, Navi Mumbai Sector 19, with CRN Number being CRN480973780. When I booked the cab no surcharge notification was shown to me.When the trip ended it showed that fare increase is Rs 767/-. This is why i wa...
-
Complaint Uber cabs services Overcharged, falsely accused by them of suspicious activityAishwarya Bhuta / Taxi Complaint / November 23, 2016 / Mumbai / MaharashtraMy account was disabled twice by Uber. I was falsely accused by them of suspicious activity. I had travelled to Delhi and when my account was disabled, I had to ask someone else to book a cab for me. On 22.11.2016, I booked an Uber taxi from JNU to D...
-
Complaint against Ola stole my moneyArjun / Taxi Complaint / November 5, 2016 / Mumbai / MaharashtraThis is in regards to a complaint I had lodged on 1st Sep'16 and repeatedly post that with Ola. It stands unresolved to this date. To top up, noone from Ola support is responding and there is no escalation matrix either. My issue is as follows: I was...
-
Overpricing in name of Surge pricing Ola cab service from JB Nagar, Andheri East to Vasant GardenRajkumar Balaram / Taxi Complaint / October 24, 2016 / Bhiwandi / MaharashtraDear Sir/Madam, I travelled on 21st Oct 2016, using Ola cab service from JB Nagar, Andheri East to Vasant Garden, Mulund West. I used the ola application for booking the cab. To my dismay I was exorbitantly charged Rs 792/- for a distance of 18.1 km....
-
Complaint Booking cancellation by OLA CAB operator, no any compensation to the customerDipankar Das / Taxi Complaint / October 22, 2016 / Mumbai / MaharashtraIf customer cancel a booking, OLA charges from customer for cancellation. If OLA cancel a booking, there is no any compensation to the customer. My booking reference OSN236789781 was cancelled by OLA. But no compensation was given to me. Please arran...
-
Jognoo taking lady passenger complaints lightlyNamita sahu / Taxi Complaint / September 17, 2016 / Nagpur / MaharashtraI have booked an Jognoo auto from app in Nagpur. The auto driver accepted my ride and told me that he will reach shortly. In few minutes he went in front of me already carrying a passenger. I called him and his pH. Was switched off. I was left all al...
Mr by shantanu singha:
(5 of 5)
I confirm that the complain has been raised by me.
Service issue | Complaint | Query | Feedback | Suggestion | Reply