Complaint Snapdeal Damaged product delivered and deny to take back Snapdeal
Complain ID : JGJN023866 37 Complaint's Reply
Tata Docomo Complaint
Complaint Date : November 2, 2016
- State : Andhra Pradesh
- City : Secunderabad
- Address: Flat 205, Skyy Residency, Asha Officers Colony, RK Puram, Secunderabad- 500056
Snapdeal has delivered a damaged bicycle which I bought it for gifting it. Later on when I request them to take it back and refund the amount they scheduled pickup. But the courier guys acted very smart, 1st time when the person came he returned back saying the box is too big to carry on a two wheeler and will arrange for a pickup by cargo team. Later on the persons called me for pickup and I tried to help them by enquiring whether they are coming by bike or cargo vehicle (So they don’t go back again giving the same reason), they in turn updated the status as customer not available or product not ready for pickup. When I called Snapdeal customer care initially they have taken the request again to pick it up within 2 working days which never happened (They don’t provide any reference number). As it was more than a week I again called them to hear that it is not possible to take the product back.
Order ID: 15658482140
Placed on 4th Oct 2016
Product: BSA Kidz14 Hybrid bike
I want them to take back the product and refund my money.
Order ID: 15658482140
Placed on 4th Oct 2016
Product: BSA Kidz14 Hybrid bike
I want them to take back the product and refund my money.
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by snapdeal:
(5 of 5)
Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
by Snapdeal:
(5 of 5)
Dear Sir,
We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal
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