Samsung Refrigerator received in damaged condition
Complain ID : JGJN027119 50
Upon discussing this with the dealer , he refused to change the refrigerator even though it was properly communicated to him. We dropped a complaint on the custmer care number several times however there was no response from them and engineer never visited the house to see the damage.
The dealer is droppig the blame on the co. and the co. is dropping the blame on the dealer. in this entire case we are the ones who are suffering .
Woudl request you to help us in finding the correct solution as i want to re-instate the faith in the esteemed organisation and its produts.
Details are as under
Product :- Samsung Refrigerator Convertable
Dealer - AS Enterprises- Jaipur, Opposite Rungta Hospital
Inv- 396
Purchase Date :- 20 Mar'2017
Complaints Registered By dealer :- 4230291752- 28 Mar'2016
Complaints Registered by Consumer -(4232756731,4233191657,4233286389,4233334444,4233514981,4233913171,4234301166) Several but all closed stating that the documents are required, however the engineer never visited the Site to look at the refrigerator.
My COntact number 8696918990.
I have also dropped emails to samsung CEO office twice but havent received any update from them.
Digiworld people are not ready to respond and listen to the complaint and so is the dealer
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