Not fulfilling promise to change refrigerator with an upper model
Complain ID : JGJN035364 19
- State : Delhi
- City : Central Delhi
- Address: 1775 Kucha Lattushah, Dariba, Chandni Chowk, Delhi-110006
After 38 days of initial lodging of the complaint, another mechanic came from the franchise to replace a part of the newly purchased refrigerator after a complaint lodged through dealer, establishing that the product had basic manufacturing defects. Ultimately on lodging the complaint dated 09.09.2018 numbering 9984401 with Jago Grahak Jago, some Sahil of the company agreed to replace the refrigerator with an upper 4-star black-coloured model-number 20866 of 360 litres as a token compensation towards the trouble faced during hot season for so long and wastage of fruits and vegetables in faulty refrigerator.
On regularly reminding Sahil, some Suresh from warehouse of the company shocked me on 12.11.2018 that he was instructed to send obsolete model-number 20771 which was discontinued way back in earlier financial year ending March 2018. When the matter was taken up with Sahil, he bluntly told that I will have to accept obsolete model-number 20771. I have all voice-recordings of Sahil repeatedly confirming that the refrigerator would be replaced with model-number 20866 introduced in current financial-year.
It is quite likely that obsolete model-number 20771 may be a similar defective piece lying with the company after being returned from some customer. Otherwise there is no logic that such an old piece may be lying unsold for long eight months or more. I have lost all faith in the company, and the company now must refund total invoice-value together with a exemplary compensation of rupees one lakh for causing great mental agony leave apart cost of damage to me. Shocking change of stand on 12.11.2018 by Sahil could even cause me a heart-attack, and my complete working-day was wasted without even eating any thing throughout the day because of unbearable mental-agony and anger to the extent which could even cause danger to my life.
Whirlpool should immediately respond to this e-mail which is being also taken up with Jago Grahak Jago.
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