Complaint against SAMSUNG fridge not providing a good solution no cooling
Complain ID : JGJN023516 28
Refrigerator Complaint
Complaint Date : October 22, 2016
- State : Delhi
- City : South West Delhi
I bought a SAMSUNG fridge in August 2012 for Rs. 25500 having a Warrantly of 10 years on compressor.
After 2 years, in December 2014 the first problem occurred in the fridge.
There was no cooling and the fridge was competely dead. Technicians came and they were not able to find the issue, they just filled the gas. It costed me Rs. 2000.
Again the same issue occurred after 6 months and they provided the same fix. Again I paid Rs. 2000
I am facing the same issue now and this time the technician advised that the there is an internal leakage and it can't be repaired.
SAMSUNG Customer care advised that we can only pay Rs. 3000 which they calculated based on 22-23 % depreciation per year.
This is not acceptable to me. Either the issue should be fixed or they provide the replacement.
After 2 years, in December 2014 the first problem occurred in the fridge.
There was no cooling and the fridge was competely dead. Technicians came and they were not able to find the issue, they just filled the gas. It costed me Rs. 2000.
Again the same issue occurred after 6 months and they provided the same fix. Again I paid Rs. 2000
I am facing the same issue now and this time the technician advised that the there is an internal leakage and it can't be repaired.
SAMSUNG Customer care advised that we can only pay Rs. 3000 which they calculated based on 22-23 % depreciation per year.
This is not acceptable to me. Either the issue should be fixed or they provide the replacement.
Related complaints
-
REFRIGERATOR NOT WORKINGRATAN RANA / Refrigerator Complaint / February 21, 2024 / Jamshedpur / JharkhandName -RATAN RANA VILLAGE-KENWLA POST -BAHARAGORA DIST-EAST SINGHBUM JHARKHAND PIN-832101 MOBILE NO-9955129125 9801171659 -
REFRIGERATOR NOT WORKINGBISWJIT BERA / Refrigerator Complaint / December 24, 2023 / Jamshedpur / JharkhandNAME-BISWJIT BERA VILLAGE-JAMSOLA POST-BAHARAGORA DIST-EAST SINGHBUM STATE-JHARKHAND PIN-832101
-
LG Refrigerator not getting cool after 2 months of purchasingFyzia Shaik / Refrigerator Complaint / July 14, 2023 / Gudur / Andhra PradeshWe bought LG double door Refrigerator in Khushal Electronics, Gudur, Nellore, AP. The Fridge is not getting cool and there is no response from the shop from the last 4 weeks. Hence raising a complaint.
-
Refrigerator cooling is not workingP pavankumar / Refrigerator Complaint / June 16, 2023 / Vizianagaram / Andhra PradeshFridge is not cooling and light is working
-
Freezer unable to coolSanyam Surana / Refrigerator Complaint / April 20, 2023 / Surat / GujaratComplaint no. 2375597369 The complaint was registered yesterday but no action has been taken till now. Our freezer is unable to keep ice in frozen state. We humbly request to process this complaint and rectify the issue with our refrigerator.
-
Cooling function is not workingKashish anand / Refrigerator Complaint / April 15, 2023 / Kapurthala / PunjabI bought a refrigerator from your company There is problem in above section. Things are not getting cold. Please repair it as soon as possible.
Service issue | Complaint | Query | Feedback | Suggestion | Reply