Uber eats India Order cancelled in spite my waiting
Complain ID : JGJN038020 33
Online Order Complaint
Complaint Date : March 20, 2019
Dear sir
Would like to know you the incident. I placed food order online via Uber eats App.
Item - Doodh motipak. It's a finished product. Still as per process after booking and placing order, at 7:10pm(approx), app showed
1. Confirming order.
2. After confirming order it showed preparing order.
And estimate order arrival time 08:05pm.
As it was finished product I was confident of receiving order by mentioned time.
But to My surprise I didn't received order and even at 8:15pm it showed arrival time as 8:05 only. I was shocked/surprised. I tweeted about this to UBER directly. Uber cleverly changed arrival time to 8:55pm.
Still I had no issue. Again at 9pm they updated order will arrive at 940pm. One simple order that too finished item, they just need to deliver, which UBER have done in past. But this time they are dragging. I was wondering.
Still I had no complaints. But to My surprise they cancelled it without asking me. This made be frustrated and made me to take this step.
Online vendor is trying too play with customers sentiments, love, and emotions. Which is not acceptable. Request you to kindly intervene here. If customers cancel the order they leave a Charge on customer. Why not give versa.
Pls support.
My contact number 7982156565
Uber reg number 9600007274
Order no. ORDER #EDCC4
Mail opvyas123@gmail.com
Would like to know you the incident. I placed food order online via Uber eats App.
Item - Doodh motipak. It's a finished product. Still as per process after booking and placing order, at 7:10pm(approx), app showed
1. Confirming order.
2. After confirming order it showed preparing order.
And estimate order arrival time 08:05pm.
As it was finished product I was confident of receiving order by mentioned time.
But to My surprise I didn't received order and even at 8:15pm it showed arrival time as 8:05 only. I was shocked/surprised. I tweeted about this to UBER directly. Uber cleverly changed arrival time to 8:55pm.
Still I had no issue. Again at 9pm they updated order will arrive at 940pm. One simple order that too finished item, they just need to deliver, which UBER have done in past. But this time they are dragging. I was wondering.
Still I had no complaints. But to My surprise they cancelled it without asking me. This made be frustrated and made me to take this step.
Online vendor is trying too play with customers sentiments, love, and emotions. Which is not acceptable. Request you to kindly intervene here. If customers cancel the order they leave a Charge on customer. Why not give versa.
Pls support.
My contact number 7982156565
Uber reg number 9600007274
Order no. ORDER #EDCC4
Mail opvyas123@gmail.com
Related complaints
-
Defective product and wrong product delivered , zookr.inAnil chand ramola / Online Order Complaint / December 1, 2018 / Jaipur / RajasthanI have ordered online keypad 4g support mobile model "Guru Music with 4g Ltd support classic" at rate of 799 rs from www.zookr.in .but i have received "MBO M3". and it is also not working .Automatic regular switch off and on. ... -
Money not refund - i canceled my order and as paytm policy money was refund in 14 working daysShubham Sen / Online Order Complaint / November 14, 2018 / Ajmer / Rajasthandear i have order a mobile phone from paytm on 21-10-2018 and order id is 6333528276 my amount of 6998 is deducted but same day i canceled my order and as paytm policy money was refund in 14 working days but my was not refund now. so please look into...
-
Not refunding amount for order - Right Belief Paper & Stationer's PVT LTD KanpurPallvi Enterprises / Online Order Complaint / November 2, 2018 / Nagaur / RajasthanI ordered 200000 jk easy copier 70 gsm Reams to above company.I deposited amount in company's SBI Account company confirmed my order on 2.8.18 And provide order no 24719 and mentioned 20-25 working day for delivery in Proforma invoice. They did not d...
-
Order rejected but refund not received - Zomato Customer Care Support Toll free Helpline Numberhemant sharma / Online Order Complaint / October 3, 2018 / Jaipur / Rajasthanmy order no 1057524372 dated 26-9-18 amounting 56.80 from my other mobile no 7062256572 and paid by my paytm no 8233140141 This order had been rejected by your side and amount coun't refund in my account kindly process my refund because 9 day's had b...
-
Not installation of redmi 43 inch tv purchasedon line from Redmi but even after five daysMukesh Karel / Online Order Complaint / September 21, 2018 / Kota-Kota / RajasthanR,sir I purchased Redmi43 inch smart tv on line from Redmi but even after five days they are not sending service engineer even after calling so many times at toll free no.18001036286. Mukesh karel Type-410BAnukiran colony p.o.rawatbhata via Kota Raj....
-
Product not recive, shopping 6-9-2018 prise 3166/- and payment mode paytm online shopping siteDhiraj kumar bhawsar / Online Order Complaint / September 20, 2018 / Jaipur / RajasthanDear sir my shopping 6-9-2018 prise 3166/- and payment mode paytm online shopping site but not recive my product and compani not recive my phone
Service issue | Complaint | Query | Feedback | Suggestion | Reply