Not honoring Orders, canceling with lame excuse - www.tatacliq.com

Complain ID : JGJN038812   25  

Online Order Complaint  Complaint Date : May 21, 2019
  • State :  Jharkhand
  • City :  Jamshedpur
  • Address: H No.1, 2nd Floor, Near Vijaya's Shatabdee Complex
On 20 May 2019, I placed an Order (Order ID : 104804302) on TataCLiQ, for an AC (LG 1.5 Ton Inverter 3 Star Copper (2019 Range) KS-Q18KNXD Split AC White)amounting of Rs.22197.98/- which was paid through Credit Card.

Product Link : https://www.tatacliq.com/p-mp000000004258091

But TataCLiQ cancelled the Order stating that the product is Out of Stock.

This is not the first time that TataCLiQ has done this bad practice! Each time I place an Order, even after paying for the Order, most of the time I was sent mail for cancellation saying the same as above.

Things to be noted that, with other E-Comers like Amazon, Flipkart etc I have been shopping for long enough time, had never faced such incidents! Even upon cancellation by their end, they either compensate me or let me avail with the equivalent amount so that I can make purchase of the same product again from their respective site.

But on TataCLiQ, If the product is Out of Stock, then how they allow it for sell?
If a customer places an Order, then how it goes Out of Stock despite being the product is entitled for the customer?
How on earth even the product gets Out of Stock while I have already placed the Order?

Either way I am having to suffer as my effort, time and money goes to hell! It takes around 3-4 days to get my money back after cancellation. So I don't benefit anything out of it, but my money gets blocked for several days for nothing!

And they gain free traffic/impression for their site at the cost of my purchase.

They don't even have the decency/courtesy to compensate to the customer against their inabilities.

I had taken this matter lightly from beginning, but lately it has become a regular practice by them. Whenever I place an Order, most of it gets cancelled! How on earth they are doing the E-Commerce trading if they can not honor the customer's Orders that was placed on their site itself!

Below are the references of the Order lists which were cancelled with the same reason of being Out of Stock way later the Order was placed...

01.
Order placed : 20 May 2019
Order ID : 104804302
Total Price : ₹ 22197.98
Product : LG 1.5 Ton Inverter 3 Star Copper (2019 Range) KS-Q18KNXD Split AC (White)

02.
Order placed : 17 May 2019
Order ID : 104779036
Total Price : ₹ 60.0
Product : Bagsy Malone Beige Sling Handbag with Clutch

03.
Order placed : 17 May 2019
Order ID : 104778868
Total Price : ₹ 60.0
Product : Bagsy Malone Red Sling Handbag with Clutch

04.
Order placed : 17 May 2019
Order ID : 104778720
Total Price : ₹ 60.0
Product : Bagsy Malone Black Handbag

05.
Order placed : 17 May 2019
Order ID : 104778187
Total Price : ₹ 35.0
Product : Bagsy Malone Glisten Blare Pink Handbag

06.
Order placed : 17 May 2019
Order ID : 104778162
Total Price : ₹ 35.0
Product : Bagsy Malone Buff Brown Handbag

07.
Order placed : 17 May 2019
Order ID : 104778156
Total Price : ₹ 50.0
Product : Bagsy Malone Black Duffle Handbag

08.
Order placed : 08 May 2019
Order ID : 104709169
Total Price : ₹ 4.0
Product : Puma Draco IDP Black Running Shoes

09.
Order placed : 06 Apr 2019
Order ID : 104471249
Total Price : ₹ 98.0
Product : LOV by Westside Pink Jude Sling Bag

10.
Order placed : 05 Apr 2019
Order ID : 104463364
Total Price : ₹ 54.0
Product : LOV by Westside Light Blue Tri-Fold Wallet

11.
Order placed : 15 Jan 2019
Order ID : 103941868
Total Price : ₹ 495.0
Products :
a) People Black Solid Regular Fit Trousers
b) People Grey Crew Neck Half Sleeves Printed T-Shirt
c) People Pink Regular Fit Checks Shirt
d) People Blue Regular Fit Cotton Shirt
e) People Dark Grey Cotton Slim Fit Shirt


All I want is to get my First/Recent Order (Order ID : 104804302) Delivered or the relevant MRP amount (Rs.53990/-) of the Product to be compensated so that I can buy it from somewhere else...
Complaint Against / To: www.tatacliq.com

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