MINTKART INDIA PVT. LTD. (formerly eBay India Pvt. Ltd.) sale of fake product

Complain ID : JGJN031428   50   Complaint's Reply

Online Order Complaint  Complaint Date : April 15, 2018
  • State :  Kerala
  • City :  Cochin
  • Address: Flat No. 9C, Star Paradise, Cheruparambath Road
I am writing this mail with lot of dismay, I had ordered a product from ebay.in on 26-03-2018. The amount involved is Rs 584.00. Product- 100% Original Sony SBH20 Wired Bluetooth Headset With Mic Headphones. Item number of the product- 253417890890 . Paisa pay id- 46907709158. eBay guarantee claim- 3533863. The product received is a fake and counterfeit product. I have confirmed the same from Sony store. There is no serial number for the product. The product is a first copy of the original product. Also the product box was open. The seal was broken when I got the product. The product has also got scratches on it. There is no charger adapter provided as mentioned in the packing and which is there with the original product. I had ordered the product seeing the product description-100% original Sony. But later when i read the product reviews I was shocked since all the buyers had mentioned the product is duplicate. I had immediately tried my best to contact the seller by eBay member communication, phone, what's app, and email but the seller was not picking the call or responding to my message. I had also highlighted this issue to eBay customer care and eBay grievance team but there was no satisfactory resolution. I had spoken to ebay customer care executive Ms Sweety for cancellation of the order. As informed by her She too tried contacting the seller in all possible ways but the seller was not responding. Finally when the seller shipped the product, she informed me to contact eBay if I find the item duplicate and eBay would help me to get my refund. (Recorded conversation available on request). I am a member of eBay since 2002 and I shop with eBay only because of the trust and goodwill I have of eBay. But this incident has actually shocked me. I am senior executive working with Government of India and I am strictly against counterfeit and fake items which ruins the country. The moment I read the reviews that the item is duplicate, I had asked eBay to cancel the order but it was in vain. I don't encourage counterfeit and fake product and would not like my hard earned money to be wasted for such things. I would request a immediate refund for the duplicate item at the earliest. I would also request eBay to take strict action against such sellers who are the root cause for spoiling the country and eBay name.
I had also spoken to Charmi, an executive from ebay, who had accepted the seller had given a fake listing and she would refund my amount immediately (recorded conversation can be provided on request). Later the listing was removed from ebay but till now my amount has not been refunded by ebay.in. This executive Ms Charmi has failed on her promises and is trying to harass me. The fact that ebay has accepted the product is counterfeit and have delisted the product from website and still holding my amount is not ethical. I would request an immediate action for my case. I have taken the pain and have written this mail to you all to get justice and i am in no way going to let my monies go in vain because of ebay's cheating and fooling. I would rather give money for charity but not to the thieves selling product on ebay. Looking forwards for a postive response.
Complaint Against / To: MINTKART INDIA PVT. LTD. (formerly eBay India Pvt. Ltd.)

Reply Now Contact Share

Related complaints

    Ebay

    by Ebay:

    (5 of 5)

    Dear Customer,

    We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

    Regards,
    Team eBay

    Reply

    shabuddeen

    Refund not received yet from ebay.in by shabuddeen:

    (5 of 5)

    I have ordered one headphone worth or Rs.269 in ebay.in on 13th Aug 2018 and the order was canceled by the seller due no stock and as same confirm by ebay.in and the refund amount was processed from 15th Aug 2018 by ebay.in but till now i did not received any single penny from them and in middle I have raised 4 to 5 complaint stating that refund issue ebay confirmed me that its our technical issue we will pay back your fund before 23rd SEP 2018, but its not refunded yet. I request this portal to resolve my request

    Reply

    Rakesh saket

    Refund not received. by Rakesh saket:

    (5 of 5)

    I have bought 2peace gionee p7 batteries.it is not working properly so I returned.but I have not received me refund.

    Reply

    Arnab Nayak

    For refund related by Arnab Nayak:

    (5 of 5)

    PaisaPay ID 47204265854.phone no-7797913563.Ebay id-87428-4,Mail id-jrrt87428@gmail.com.Billing address name is Arnab Nayak,Room-85(E-block),Purbapally,Vidya bhavana boys hostel,Bolpur Santiniketan 731235.Sir I conducted to ebay several times through phone call & mail for request my refund.Everytime said to me for waiting few day or tell me he can forward my request to the senier team.Once said to me my refund would hold in a payment gateway,but eBay also forward my refund.So this way they assured me for a long time.Why do I suffering such a case! eBay doing wrong against customer. PaisaPay ID 47204265854. Till I am not get any response any refund.Its not possible for waiting such a long duration.Naturally for any refund process not take above 40 days.All I can understand.Please look it seriously.Otherwise I can step against eBay through consumer court complaint.I am for waiting your answer.

    Reply

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Consumer's reply and reviews

    It's entertains complaints where the value of goods or services paid as consideration does not exceed rupees one crore.

    I am traveling in the bus number 548-DL1PD3568 and the driver and conductor of the bus are misbehaving with the passengers and not stopping at the bus stop.So please I request that the driver and conductor should be taught how to talk to girls at thi...

    Asha

    March 28, 2024

    I have travelling to Mangaluru exp.I am in S4 coach and there are some group of people create very much noise in train which is unbearable in sleeper coach..we need to sleep

    Om parte

    March 28, 2024

    Please Cancel license Of Hotel

    SUNIL RATHOD

    March 27, 2024

    A Vibrant Rant About Onlyfans Pornstars Pornstar Kayleigh Wanless

    Marlene

    March 27, 2024

    Out side House No. 475 Sector 15A, Faridabad, the sewer manhole is over flowing since last more than a week. It is causing health problem to the residents of the house. Some one will have to be admitted to the hospital because of the dirt spread out ...

    CA Ajeet Singh Patwa

    March 27, 2024

    My name mohan add. C2278 sanjay colony bhati mines new delhi 110074 Bus no. DL51EV4243 Route no. 434 My 2 kids and 2 friends are sitting in the bus and the total ticket price will be 10RS but conductor ask to get extra charge and don't issue the tick...

    Mohan

    March 26, 2024

    Model no Rt34c4522BX porchase on Great eastern Sinthee invoice noW1324/2324/20493 dated 21/03/2024 but goods front side scratch and colour faid please replace as soon as possible. Contact no 9804640642

    Suvrabrata Goswami

    March 26, 2024

    Worst service of Flipkart. Support Us

    Palak Jain

    March 25, 2024

    I had booked a season ticket on 5th March ..Payment deducted through UPI ...ticket was visible on first day ..now it's not showing ...transaction history too seemed eraised ..However I still have the traction proof on UPI

    Sneha

    March 25, 2024

    Delhi darwaja bhar near aabkari thana santoshi tample alwar

    Manoj Kumar meena

    March 23, 2024