Refund not received_ Pathetic Service

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Jago Grahak Jago Complain ID : JGJN042204   113   Complaint's Reply

Online Fraud Complaint  Complaint Date : October 11, 2019
  • State :  Karnataka
  • City :  Bangalore
  • Address: C301, Definer Kingdom, Bommanhalli, Bangalore, Karnataka

Complaint Against / To :

Hi Team,

I am sorry to say, my feedback about pharmeasy is pathetic.

I have placed the order on 5th and it was delivered on 8th (10 perfectil tab strips, with V Wash). However, the medicine delivered was non-veg medicine. Hence I have placed the return order. Since I was only able to select 1 quantity while placing the return request. I called customer care and updated the return request to the 9 tablets and the V wash (as one strip was vegetarian). Next day the delivered boy came for the pickup and took the return as per the changes made by me on call. When I asked for the receipt, he said that they don't give any receipts. then I called customer care to update the same that I have returned the order but did not receive any receipt, they said that they will get this updated. Then after a day the delivery boy again came to take the last leftover strip, as he said that as per the update that he has the entire order is required to be returned. SO I returned the last strip as well. But this time as well I did not receive any receipt. Moreover, I have observed that my return request got cancelled n the app. I immediately intimated the team through chat where they said that they will check and initiate the refund since the entire order is returned.

Till today I did not receive my refund. I need my refund back.

I have been calling Pharmeasy customer care for a month for the same concern but I am not getting any resolution. As on every call, I just get the same reply that our team is working on the issue and we will update you in 24 hours. Its been almost 1 month but I am not getting any update from Pharmeasy.

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    Hi Team,

    I have not received any update from Pharmeasy till today. Kindly take strict action against them.

    October 14, 2019 Shruti Shukla