Refund not given for return by Amazon
Complain ID : JGJN016359 31
Online Fraud Complaint
Complaint Date : March 9, 2016
I bought a phone Sony Xperia Z5 from Amazon but then because of some financial reasons, I asked them to take the product back. I din't use the product. Amazon asked for the pics of the product and approved the return request. I returned the product on 17th January but I wasn't getting the refund. So, Amazon filed a A-Z guarantee under which they refund the money within 1-2 weeks. But they didn't refund even after two weeks. I used to call them on everyday basis and they used to tell that I will definitely get the refund. I was patiently waiting for the refund but they were taking more and more time. Finally on 6th March, I called them and asked to resolve the issue as soon as possible as the product money whhich I bought was converted into EMIs. The first EMI was to be paid by 11th Feb which I failed to pay. The secong EMI payment date is on 11Feb and still I haven't received the refund.
And now they're saying that they can't provide the refund stating that the product was used. I haven't used the product and secondly, they only accepted the return request so why they are not refunding. thirdly, why did they take almost two months where according to their policy should have been resolved within 2 weeks. And lastly, why they were giving fake assurances that I will 100% get the money back.
Please look into this. I've been suffering for the past two months.
Rajarshi
And now they're saying that they can't provide the refund stating that the product was used. I haven't used the product and secondly, they only accepted the return request so why they are not refunding. thirdly, why did they take almost two months where according to their policy should have been resolved within 2 weeks. And lastly, why they were giving fake assurances that I will 100% get the money back.
Please look into this. I've been suffering for the past two months.
Rajarshi
Related complaints
-
Taken 20k from me and promised to deliver 2 dresses for my daughter's..Madhuri / Online Fraud Complaint / March 29, 2024 / / MaharashtraSouth Indian half sarees having 481 k followers ..Not delivering the product or recieving calls after promising delivery in a week.. now not receiving calls or responding. Was forced to pay full money. -
Brands that fraudulently charged my card for over $5,000Johnah Aslivi / Online Fraud Complaint / March 25, 2024 / Daman / Daman and DiuAfter experiencing marketing pressure through DMs on Instagram from a brand called Freyatreasures, I decided to purchase some jewelry. To my shock, I discovered that this brand had made fifteen recursive payments using my card, along with another bra... -
Housing.com fraud by Ravi kumar PrajapatDrishya / Online Fraud Complaint / January 21, 2024 / Bangalore / KarnatakaI was looking for a flat in bengaluru through housing.com.Unaware about this fraud Ravi kumar Prajapat claiming as the owner of the house, asked me to send 2000 for showing the house..just after that he asked for another 12k which he said he will sen... -
Fake Product Sold & deny to return moneyShubham Pal / Online Fraud Complaint / November 30, 2023 / Rampur / Uttar PradeshI ordered FOREVER Living Bright Aloevera Tooth Gel (130 g) from www.flipkart.com and received the product on 16th Nov 23 with Order Id: OD429605290809893100 & Order Date: 05-11-2023, 08:49 PM. I was out of station at that time. When I returned ba... -
Natraj pen pencil froud complaintPawan dubey / Online Fraud Complaint / November 27, 2023 / Roorkee / UttarakhandNatraj pencil and rubber packing ke liye Rajiv Singh ne apne QR pe mrs. sharda se Rs. 650/- ka payment liya fir ek fake id card banakar watsapp par send Kiya aur fir maal delivery karane ke liye 2550/- ka payment fir se liya fir Rajiv singh ne jhoot ... -
Toprico shoes did not completed prepaid orderShruti bansal / Online Fraud Complaint / November 24, 2023 / West Delhi / DelhiToprico shoes from Instagram has taken the money and not completed my order. I am trying to get in touch with them from last one week. My prepaid order no. 16206 is still pending.
Service issue | Complaint | Query | Feedback | Suggestion | Reply