Consumer forum complain against oneassist is not returning my handset
Complain ID : JGJN020746 108 Complaint's Reply
- State : Maharashtra
- City : Mumbai
- Address: C6/7/41,sector3,belapur
Recently my mobile phone screen was damaged so i claimed the insurance and the claim id is SR#1355143 which was issued by March 31 2016.. my claim has been approved and oneassist also picked up my damaged phone from my home .
then they have given me estimate to repair my broken screen and asked me to pay INR 312 as processing fees which i have already paid to them .
its been almost 3 months i haven't received my mobile phone back with new screen.
on 5th june one assist executive came to my home with similar device which i was submitted to them for claim but the phones imei number and serial number was not matching so i did not accept the phone since it didn't belong to me to get a answer i called oneassist customer support and raised my complained regarding same but they did not had any update on the situation although they told me they will look in to the matter and correct it.
I waited for their answer but no one bothered to update me on situation after a week i again called oneassit customer support and raise my issue but again the team did not had any answer.
After few days again once assist try to deliver me the mobile phone which didn’t belong to me , I asked the executive why you are again repeating same mistake so the executive ask me to call his superior Mr Sangram 7738078119 I asked him why I have been delivered the handset which doesn’t belong to me . Mr Sangram answered it has been given as a temporary phone as courtesy to use it . then I immediately called oneassist customer support to ask explanation why they are not giving me my original handset back its been already more than 2 months delayed, but like always they did not had any answer they told me they will check with backend team and let me know after calling them multiple time they told me the handset iemi number and serial number has been changed because they have change the motherboard of my phone .
I asked them why they have changed my mother board when the claim was made only to replace the screen. The oneassist executive replied my phones motherboard was damaged that’s why they had to change. I told them I was never notified for such damage the only problem with my phone was the screen for which I had raise the claim neither I mentioned them that mother board is faulty in my claim or oneassist told me or inform me in 2 months tenure that there is problem with motherboard the estimate was only given for broken screen.
I have told them strictly I am not going to accept such device in which they have made changes in my motherboard it may lead to future problem and I need brand new phone replacement my phone was only 2 months old it never had any motherboard issue this is not acceptable.
I have been following up with oneassist since almost 2 months now, to give me back my handset their call center representative never had any clarity on the situation they always fail to give me a proper solution I have all the recording how the one assist customer service has harassed me pls help me get back my handset replacement at any cost I will not accept the handset in which they have change the mother board .
Related complaints
-
Dear sir .Devraj Kumar / Harassment Complaint / April 19, 2024 / Adityapur / JharkhandDear sir Mera name Devraj Kumar goutam mai sreeram and associates company ke malik shanjay Sharma jinka phone no. 7004921890 ke yaha bhada Bali gadi chalata tha jiska no. JH22F 9691 hai Jo gadi Ramkrishna Forging pvt.ltd.me chalate the jiska mujhe ka...
-
Damaged my car and and attacked me and myfamily with iron rodCapt kapil sharma / Harassment Complaint / January 15, 2024 / Babugarh / Uttar PradeshI went chaudhary tyre service for alignment He took my car for trail without owner And came back after about 55 min. While I asker this to owner he refused to take responsibility for such draly nd start abusing me and my family used bad words women n...
-
After several complaints , Airtel DTH keep harassing meStuti Pindawala / Harassment Complaint / November 6, 2023 / Ujjain / Madhya PradeshI'm NOT a registered member on airtel DTH but someone kept my mobile number as their registered mobile for Airtel DTH. It's already been more than an year now, that I asked them to remove my number, but they keep calling me and disturbs me. I tried c...
-
Threats by flipcart delivery boy.N S DHEERAJ / Harassment Complaint / October 14, 2023 / Mangalore / KarnatakaI have ordered a power bank from Flipkart. On 12-10-2023 around 11:32 am, I received a call from the delivery boy to which I answered that I wanted to reject that order. For that he falsely told me that no you can't reject an order on the doorstep, w...
-
Stashfin loan harassmentAurovil Prasad / Harassment Complaint / October 13, 2023 / / DelhiI am writing to formally want to file a complaint against a loan app, [stashfin loan app ], for subjecting me to severe mental harassment. I am deeply disturbed by the behaviour of that company recovery agency, which have caused me significant distre...
-
Mobile Screen Damaged 2 times in 3 monthsVivek Bhatia / Harassment Complaint / October 11, 2023 / Kanpur / Uttar PradeshI have Purchased a Samsung Mobile in April and since than my Screen has damaged 2 times, presently also they have kept my Phone since 9-10-23 and saying that it will take 5 more days. In 21st Century person operating without phone, no payments, no SM...
one assit by Ajay Kumar:
(5 of 5)
mera non servise aria hone ki vjh se mobile mene insurance company ke approval ke bad servise center pe tik krva liya h or mene 5300 rs de diye h
plz muje mere claim ke 5300rs jldi refund de
me mail ke sat servise center ka bill or cancel check bej diya or vo 24.12.2016 ko aapko mil gya fir bi aapke yha se bola jata h ki abi hme nhi mila jbki me confrm kr cuka hu isko
19.122016 ko bola ta kiclaim ke pesa 7 day mere ac me dal denge pr nhi aaya fir bola 2 din me fir bi nhi aaya
aapko claim ka pesa nhi dena ho to saf mana kro
jut kya bol rhe ho
plz jldi refund kre
mera relationship no 1286181
Ajay Kumar
9785746820
frauding company one assist by ankur deswal:
(5 of 5)
they are saying that they will give my phone back in 2 days but 5 days has been passed they are not returning my claim no. is 1706299 and my registered mobile no. is 7988631190 i want my mobile fastly
Oneassit non delivery of product and cheating. by Anuj K S:
(5 of 5)
I brought an oneassist Mobile device protection plan for my Redmi note 3. And my mobile screen got damaged and I have rasied the claim.The Service Request number 1716072 and i was asked to pay 344 rupees as my claim is accepted on 10 January 2017. On 13 jan 2017 there was a message that my phone is repaired and mobile will be dispatched soon. On 23 Jan i receive a message saying that my mobile is delivered. But I still didnt receive my repaired mobile. So i raised mailed them on 23rd jan. I recieced a message that the complaint is forwarded to the team. Still now on 4 th Feb, I didn't receive a reply. I have contacted them on their customer care number on 23 rd Jan , they replied wait for 48 hour, we will get back to you. I called them on 27 jan and the reply was same, not a single wording has changed. Again I called them on 4 th Feb and asked them to provide thr courier number through which they have sent me product. And the fail to provide and I asked for the banglore hub which recieved my repaired product and again they refuse give the details. I dont know know what kind of customer care they manage and what kind support they provide to customer. And I totally feel cheated. I would recommend this product to others.
amount debit from credit card without my permission even not asking by kulvinder singh:
(5 of 5)
I register a complaint against one assist that they debit my credit card with rupee 1400 almost without my permissions even thay not askingme once before activating the service when i call them to deactivate service and amount refund into my acc than they make installment for this amount what is this there is no one to heard me no one solve this problm
CONSUMER FORUM COMPLAIN AGAINST ONEASSIST IS NOT RETURNING MY HANDSET by OneAssist:
(5 of 5)
Dear Mr Thakur,
Greetings from OneAssist...!
We regret for the inconvenience caused to you.
We have forwarded your details to our team and they shall update you with a development on your case.
We appreciate your patience in the interim.
Regards
Deepali
Team OneAssist
by OneAssist:
(5 of 5)
Dear Punarvasu,
Greetings from OneAssist...!
We have shared the status over the call. We hope your query was addressed.
Regards,
Deepika
Team OneAssist
Payment not refunded by mi mobile company by Kamal Taneja:
(5 of 5)
Dear i placed a order for redmi4 mobile on 23june2017 with order id5170623182040773.
Payment was paid advance but unfortunately mi company cancelled my order,payment deducted from my bank account while placing order but its not refunded to me yet.
I have been calling to mi customer care num from last 21days but they are just making excuse everytime.first they told me that payment has been refunded to your bank account.i have sent my bank account statement to them to proof that payment not refunded to my bank account yet.
Everytime they are just writing complain only nothing else.
You are requested to bring back my payment from cheated mi company.if any documents or bank account statement require then i am ready to give you.
Thanks!
Kamal Taneja
Mob:8005757800
Mail:kamaltaneja123@gmail.com
Mi account id:1658383956
One Assist - Loot company by Chandresh Shah:
(5 of 5)
Don't buy any OneAssist liquid damage plan - let it be oflline, MI app or any online shopping website. Their plans are money hogging tricks, they will zap you time and energy. The endless follow-ups and disappointments will make you feel beggar and worthless! Its better to take a loan from someone and fix the problem, at least you will feel proud for yourself.
Please DON'T BUY!
MI 5 got defected with in 6 months of purchase by Sandeep Kachchhawah:
(5 of 5)
I have bought mi 5 in october2016,but its display screen started shiwing patches on both side of screen.
I submit it to mi service center jodhpur they returned it on next date, after receiving the my mi5 phone back, when i using that it display screen has to be tap 3 to 4 times to click on an icon or app to activate, it got hang while working. I want to file a complaint against mi india for replacement of mi handset.
fraud by one assist by Parvej ahamad:
(5 of 5)
Dear sir/madam
I am ICICI account holder, my account no. Is 000301574697,
Last year call from one assist, he tell me about policy of 1799,rs. Between talk suddenly phone cut, without my any confirmation they registered this policy and second days deduct 1799, rs. Of my ICICI account, after this I call ICICI customer care, he say this company attached with ICICI bank, he give me one assist customer care no. Then I talk one assist, he say I can not refund your total money, we give only 500 rs. And you take 1399 rs. Policy for one year, I say OK but I am not interested this policy, after completion this policy please close this, he say OK,
But now after one year, yesterday one assist again deduct my 1399 rs. After this I call one assist , they say to me, your policy is renewal, without my permission how they can start policy,
So I humbly requesting to you, please take action in this regarding, and refund my 1399 rs. From one assist insurance company,,,
Thanks,,,
Service issue | Complaint | Query | Feedback | Suggestion | Reply