Pepperfry — no return of the product accepted once it sold irrespective to quality of the product


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Jago Grahak Jago Complaint ID : JGJN031433   65  

Furniture Complaint  Complaint date : April 16, 2018
  • Region :  Gujarat
  • City :  Ahmedabad
  • Address: H1 703, Ashray 9,opposite Khodiyar Tample, Kali Gam Road, New Ranip

Complaint Against / To : pepperfry.com

I have bought dining table from pepperfry website order no is 303888176 for approx. Rs. 15000/-. I received the same on 12th April 2018. After opening the boxes I find the product is of very poor Quality, material is so cheap, surface and the edges of the table and chair is also not smoothen enough to use. So many patches were easily seen and also wood was so weak that can be easily broken upon hits of anything. I was so dissatisfied with the product bought hence I immediately marked request for return. Since there was no accurate option to explain the reason to return I choose, not as per expectation. even after raising a request for two days, no one from pepperfry cared to contact me to understand that why I have raised a request for return. except shobha reverted a mail standard reply that because the product is not as per my expectation they cant take it back. I had to take a pain to connect the customer care, after connecting several times I could explain my pain areas but irony is that customer care people were so rude and stubborn that they were stuck on one conclusion that they cant take it back. Staff was not at all co-operative. not supportive and very rude. Even after explaining so much defects with the furniture nobody tried to resolve my complaint. I had also raised my complaint to grevienace redressal but no answer and resolution. there is also option given to complaint to promoters but its useless because I couldn't submit my complaint.

There are so many online companies which do similar business such as Amazon.com, but I never experienced such kind of poor service . Pepperfry on wants to cheat consumers by selling cheap quality furniture to customer and steal the consumer's heard core earned money.

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