Non resolution of Complaint against Croma store
Complain ID : JGJN019263 31
- State : Maharashtra
- City : Mumbai
- Address: O-1-18, Jay Vijay Shree CHSL, Bangur Nagar, Goregaon West, Mumbai - 400090
I had purchased Samsung 1 ton split AC on 28/03/2015 - Bill No - SLF02A002080107493 and had extended warranty service availed from Croma. I had registered a complaint with Croma for non working of my AC on May 13, 2016 - SR13051600060. Another compliant was been lodged with Croma extension warranty desk on May 14, 2016 - 2013712.
The engineer visited my place on May 16, 2016 and said that the gas is leaked in the AC. Till date there has been no resolution to my compliant. Further the engineer has taken my AC with him on May 19, 2016 to resolve the issue of Gas Leakage.
I have called 18 times to Croma extension helpdesk but they always say that their server is down and they do not give a favourable response. On calling further to Croma helpdesk they have redirected me to Sai Enterprises - Authorised Service Center of Croma. I spoke to Mr. Sachin of Sai Enterprises and he informed that the estimate for the service issues of AC needs to be approved from Croma extension warranty helpdesk. I have been made to call everyone but there is no response. Now Sai Entrprises is not picking up the calls too.
Today i received a call from Fatima from Croma. She informed me that the maximum time for resolution of the complaint is 3 working days. Why my complaint has not been resolved till date. And what is the guarantee that the parts of my AC will not be changed by Sai Enterprise. Believe so much time is been taken to replace my original parts with default parts. Otherwise filling of Gas in AC should not take more than 2 days.
Further there is absolutely no communication from Croma.
Regards,
Naman Khandelwal
+91 9930028241
Related complaints
-
Sub :- purchase a maths of 6th class of 95 Rs. while the price of book is 65 Rs.Pawan Kumar / File A Complaint / May 14, 2024 / Bahadurgarh / HaryanaRespected sir/ma'am My daughter read in vaish arya Sr. Sec. School railway road.There are two book sellers - bansal book seller and garg book depot.Both of sellers sale books in high prices in place of ncert price.I purchase a 6th class maths book fr...
-
Fraud by FlipkartPalak Jain / File A Complaint / March 25, 2024 / Ahmedabad / GujaratDelivery person address us wrongly about return process & handed wrong item which was not mention anywhere as misguided. As flipkart customer service center person (abrar - supervisor did miscommunication & disconnected the call in appropriat...
-
Complaint against Kundan Mhatre & Hitesh Chheda of Creative Infra for not completing Kuber samruSiddhesh Desai / File A Complaint / January 8, 2024 / Kalyan-Dombivali / MaharashtraKuber samruddhi B wing project at Kumbharkhanpada Dombivli West is still not completed. Possession date was 2015 may as per the agreement. But both Kundan Mhatre and Hitesh Chheda had some a big fraud and still have not completed the project. They ha...
-
Kids allowed for A rated movie in CinepolisNandini / File A Complaint / December 31, 2023 / Surat / GujaratCinepolis multiplex, Pal Surat is allowing kids below 18 for Salaar movie which is A rated.
-
Shopkeeper refuse to provide a invoice for the laptop part I purchased for 8400 INRAbhishek sharma / File A Complaint / December 27, 2023 / Ajmer / RajasthanI want to register a complaint for a HP service in Ajmer. I have paid a amount of 7400 INR on 27-12-2023 & 1000 INR on 25-12-2023. After he replaced the part I had ask him to provide a invoice for the amount I had paid he refuse my request very e...
-
Flipcart has provided Invoice with wrong product ID and IMEI no.Lukesh / File A Complaint / December 16, 2023 / Washim / MaharashtraTo whom it may concern, Subject: Urgent Correction Required for Order ID OD429614767516380100 I am writing to bring to your attention a serious issue with my recent order (Order ID: OD429614767516380100) from Flipkart. Unfortunately, I have been faci...
Service issue | Complaint | Query | Feedback | Suggestion | Reply