without consent increased plan tarrif

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Jago Grahak Jago Complain ID : JGJN037750   44   Complaint's Reply

DTH TV Complaint  Complaint Date : March 4, 2019
  • State :  Maharashtra
  • City :  Panvel
  • Address: Flat No 1304, Sairaj Heights, Plot No 68, Sector 20, Roadpali, Kalamboli, Navi Mumbai

Complaint Against / To : D2H VIDEOCON

Dear team,

this is with reference to customer ID 119284353 with videocon D2H service operator.
Since last one month I facing major issue regrading my package and tariff. 100 of time I called customer care , multiple emails has been sent but response and no resolution. I have created my own pack and activated. However serivce provided automatically adding its own pack like kids active which is unnecessarily increasing my pack value. Multiple times I chnaged it using my login to their website. But still they do the same things. Also I requested and added FTA channels like ABP MAAZA but they remove it from pack always. Now I am frutrated with this services but unfortunately invetsted money in this. Request you to please help me in this as no one from thier responding.

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    Dear Sunil,

    We would like to inform you that Add On “Kids Active” has been successfully removed.

    Team d2h

    March 12, 2019 team d2h

    Dear Sunil,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Team d2h

    March 5, 2019 team d2h