Videocon d2h - No one justified for balance deduction for ID-102727208
Complain ID : JGJN028947 33 Complaint's Reply
DTH TV Complaint
Complaint Date : October 6, 2017
- State : Maharashtra
- City : Pune
- Address: Shree Nagar
Respected Sir,
This is with regards to the Videocon d2h customer id - 102727208. Today (06th Oct, 2017), I called up Videocon d2h customer care and asked the customer care executive (a female lady) to justify balance deduction but she did not justified proper way.
She informed me that along with the monthly Pack 285 Rs. And add on Kids 34 Rs. Total monthly pack is Rs.369 . Again I asked how to monthly pack become 369 Rs. Because as per pack 285Rs. + kids add on 34 Rs it becomes only 319 Rs.then she gave me not proper answer and diconneted call without my permission.
At this stage, After somtime I got a call from their end but this executive also not clarrify proper reason then I asked her to transfer the call to a supervisor and logged a complaint but during this call she added 30 Rs. In my account and hold call for 5 min transferring to supervisor and at last said that our senior persons not available now they will call you after sometime.
Hence, I would request you to kindly take a look into this matter and ask to videocon d2h where is customers 30 Rs.which are deducted from account balance.
Looking forward to a positive response from your end.
This is with regards to the Videocon d2h customer id - 102727208. Today (06th Oct, 2017), I called up Videocon d2h customer care and asked the customer care executive (a female lady) to justify balance deduction but she did not justified proper way.
She informed me that along with the monthly Pack 285 Rs. And add on Kids 34 Rs. Total monthly pack is Rs.369 . Again I asked how to monthly pack become 369 Rs. Because as per pack 285Rs. + kids add on 34 Rs it becomes only 319 Rs.then she gave me not proper answer and diconneted call without my permission.
At this stage, After somtime I got a call from their end but this executive also not clarrify proper reason then I asked her to transfer the call to a supervisor and logged a complaint but during this call she added 30 Rs. In my account and hold call for 5 min transferring to supervisor and at last said that our senior persons not available now they will call you after sometime.
Hence, I would request you to kindly take a look into this matter and ask to videocon d2h where is customers 30 Rs.which are deducted from account balance.
Looking forward to a positive response from your end.
Related complaints
-
Wrongly charge complaint Videocon promised 450 rs relocation charges and 300 rs extraFauwaz parkar / DTH TV Complaint / September 20, 2017 / Panvel / MaharashtraWrongly charged for relocation... They promised 450 rs relocation charges and 300 rs extra cabling charges, but charges Rs 1200.totally unacceptable! When I complained they said they will refund Only rs 250. Being a loyal subscriber for almost 4 year... -
I am facing channel mismatch issue and problems with Videocon D2Hamey shingade / DTH TV Complaint / September 9, 2017 / Thane / MaharashtraMy customer ID is 72621556 Since last few days I am facing following problems with Videocon D2H : I could not watch my subscribed channels on their respective channel number. When I changed channel to ‘discovery channel’ the banner shows the correct ...
-
Dth contion and shoes orders cancelled and refunded my paymentRam phad / DTH TV Complaint / September 6, 2017 / Thane / MaharashtraI am booked dish tvc contion of rs.1799and shoes rs.199 on31/8/2017 Order no.shoes cdt 1504168915 Cc Avenue reference 106272923534 Desh tv orders no.100508558 Cc Avenue.106272858048 Your service provider company cable area problem and cancelled order...
-
VIDEOCON d2H NOT WORKING PROPERLY AFTER TAHT I AM NOT ABLE TO WATCH CHANNELSGAJANAN WALKE / DTH TV Complaint / August 7, 2017 / Pune / MaharashtraI HAVE BALANCE IN MY D2H ACCOUNT CUST ID IS 116803554, AFTER TAHT I AM NOT ABLE TO WATCH CHANNELS AND SET TOP BOX GETTING REBOOTED AGAIN AND AGAIN, IF WE CALLED CUSTOMER CARE THEY ARE GIVING UNWANTED SUGGESTION AND SAYING WE ARE REGISTER YOUR COMPLAI...
-
Refund / bad service, Till now no update of d2h accountyogiraj sarage / DTH TV Complaint / July 20, 2017 / Solapur / MaharashtraRespected sir/madam, I am attaching the communication done with d2h provider. Till date no reply. Product Error/No Signal Inbox x Customercare Jul 16 (4 days ago) to me Dear Customer, Thank you for writing to Videocon d2h. We regret the inconvenience...
-
Videocon d2h - Additional fees for visit by expertJayasing Patil / DTH TV Complaint / July 1, 2017 / Pune / MaharashtraOn 28 Jun 730pm signals stopped by Videocon d2h. After contact cc they informed me that your set top box is too old there fore you need to be changed or for resolving the problem you have to pay Rs 200 to experts. I don't agree with this so Videocon ...
NO ONE JUSTIFIED FOR BALANCE DEDUCTION FOR ID-102727208 by Videocond2h:
(5 of 5)
Dear Customer,
Please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.
Warm Regards,
Videocon d2h Team
NO ONE JUSTIFIED FOR BALANCE DEDUCTION FOR ID-102727208 by Videocon D2h:
(5 of 5)
Dear Customer,
Thank you for sharing your details with us. We will have someone contact you as soon as possible.
Warm Regards,
Videocon d2h Team
Service issue | Complaint | Query | Feedback | Suggestion | Reply