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Jago Grahak Jago Complaint ID : JGJN034768   39  

DTH TV Complaint  Complaint Date : October 11, 2018

Complaint Against / To : Videocon D2H

Hello ,

My Customer ID is 96835457. They have such an irresponsible staff that they do not take the customer's request seriously.

Last Month 25 or 26 i called Customer care ask I have to Subscribe SD Box to HD Box. They told make 999 recharge and Your package also upgrade and call back to customer care within 2 days your subscribe happen.

Recharge done 1200 on 29/09/2018. I called Customer care they told your not eligiable this subscribe, am got shocked executive transfer call for supervisor. His told Your set box number is 2255 this setbox not eligliable for this subscribation.
And his telling give me some time i have to check call records then i have to take complaint against agents who gave wrong information & my side u will get the call for within 24 hours.

30/09/2018. One person called to me they told i already checked the call records agents will provide the wrong information for you, wait i have raise a compliant against agents & Set top box issues and this one take upto 4 days. He raise the complaint & i received the complaint no. 641594895 for customer id 96835457 has been registered and will get resolved till Thursday, October 4, 2018, 1.34 PM.

After 8 Days i called to customer care what is the status of my complaint?... they told the complaint is open sir asap rectify the problem. And i have to talk Manager his asking give 8 hours time i have to escalate this problem and resolve within 8 hours..

i tried call to Bangalore nodal officer he didn't pick the my call...am tried 5 to 6 times.

48 hours over again i called customer care am asked transfer to call manager. Manger asking give me 1 hour sir . I have to Escalate this problem personally.

After one hour again called customer care am asking transfer to supervisor.. the agents put my call on hold min 10 min...then automatically call disconnected.
again i tried customer care they told now time is 11.00 PM our Supervisors & Managers Shift is over Call me Tomorrow morning...

This is worst...worst...worst.....experience in videocon d2h am got.....am not recommended anyone purchase this network....

Don't purchase this network... no use this one waste of money & time....

ONCE AGAIN, PLEASE DO NOT CHEAT A CUSTOMER WHO HAVE TRUSTED YOUR BRAND.

Hope you will understand the unwarranted mental agony I have been going through for no fault of mine other than the TRUST I have kept on your brand and WILL DO THE NEEDFUL to resolve this matter immediately. Looking forward to your positive response.

Please contact for any further clarification and awaiting your positive response and reply in the above regards.

i called all nodel officers but no one can pick my call....worst services videocond2h....


Regards,

Purushothama Reddy N
Mob: 7411143940

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