plan change

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Jago Grahak Jago Complain ID : JGJN037826   61   Complaint's Reply

DTH TV Complaint  Complaint Date : March 9, 2019

Complaint Against / To : videocon d2h

my customer id is 27750321 and i have changed my plan a month before based on TRAI rule of selecting the channels that i need. but D2H have not done the same and even after calling daily to them there is no solution provided to us and they say will send engineer and we need to pay for that. not our mistake and still they want us to bare the cost. one month money they took without any reason as the channels coming are not what i want to view. the customer care people are not helpful at all and rude also. can i have an immediate action on them

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    Dear Pinky,

    We would like to inform you that we have tried to contact on RTN ( 8147370272 / 9343511288 ) but you are not contactable.

    Regards,
    Team d2h

    March 14, 2019 team d2h

    Dear Pinky,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Regards,
    Team d2h

    March 13, 2019 team d2h