Not providing Digital TV connection after taking one year Advance Charges
Complain ID : JGJN035574 34
DTH TV Complaint
Complaint Date : November 21, 2018
Dear Sir,
I had booked a Digital TV connection from Independent TV on 13th October 2018 against which I have received their communication after follow up of the booking on 17th October 2018 that it will take 1-2 weeks to complete the installation process.
On 24th October 2018 I again received an apology mail for delay in services only after my follow up mail. I tried their Customer Care number on numerous occasions but where they are neither they have any Escalations Matrix or they are able to provide any Distributor’s contact details. Every time I make a call on their Customer Care Number, they are having a stereo time answer that it will take 1 week time.
On 5th November 2018 I received a mail from their side providing following details but still not able to give any concrete date for installation of connection :
Customer ID: 1002913018
Date: 18-10-2018
Contact No.: 9718293007
Address: INDIA HARYANA GURGAON 1054 first floor sector 9 Gurgaon near coomunity hall. 122001
Today is 21st November 2018 and even after one and half month, there is no positive response from Independent TV and I have also not been provided any specific date and Contact Details of the Distributor.
Under such circumstances I request your kind office to take appropriate legal action against the Independent TV as they are not taking One Year Advance charges i.e. Rs. 1999/- from fellow customers are not providing them connection as well.
Thanks & Regards,
Mukesh Chandra
H. No. 1054, 1st Floor, Sector 9
Gurgaon - 122001
Mobile : 91-9718293007, 98713-74307
E-mail : mukeshnegi@yahoo.com, mukesh@hrescalations.com
I had booked a Digital TV connection from Independent TV on 13th October 2018 against which I have received their communication after follow up of the booking on 17th October 2018 that it will take 1-2 weeks to complete the installation process.
On 24th October 2018 I again received an apology mail for delay in services only after my follow up mail. I tried their Customer Care number on numerous occasions but where they are neither they have any Escalations Matrix or they are able to provide any Distributor’s contact details. Every time I make a call on their Customer Care Number, they are having a stereo time answer that it will take 1 week time.
On 5th November 2018 I received a mail from their side providing following details but still not able to give any concrete date for installation of connection :
Customer ID: 1002913018
Date: 18-10-2018
Contact No.: 9718293007
Address: INDIA HARYANA GURGAON 1054 first floor sector 9 Gurgaon near coomunity hall. 122001
Today is 21st November 2018 and even after one and half month, there is no positive response from Independent TV and I have also not been provided any specific date and Contact Details of the Distributor.
Under such circumstances I request your kind office to take appropriate legal action against the Independent TV as they are not taking One Year Advance charges i.e. Rs. 1999/- from fellow customers are not providing them connection as well.
Thanks & Regards,
Mukesh Chandra
H. No. 1054, 1st Floor, Sector 9
Gurgaon - 122001
Mobile : 91-9718293007, 98713-74307
E-mail : mukeshnegi@yahoo.com, mukesh@hrescalations.com
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