Issue with Videocon D2H removed the sports channel without informing


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Jago Grahak Jago Complaint ID : JGJN029783   133   Complaint's Reply

DTH TV Complaint  Complaint date : December 10, 2017

Complaint Against / To : Videocon D2H

Videocon d2h has removed Sony ten1, ten2 and ten3 channels from their New Gold Sports pack without informing.
As a customer I purchased a product for a period of 6 months on 5th Oct 2017 looking at the features offered.
My customer ID is 169032904.

But now they are asking more money to avail the same features that I paid for as that was promotional offer.
This is a fraud where you sell a product with features and then revoke them intermittently.

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    VIDEOCON D2H REMOVED THE SPORTS CHANNEL WITHOUT INFORMING

    Dear Customer,

    We would like to inform you that Sony Ten1/Ten2/Ten3/Ten1 HD channel(s) were being offered as a part of your subscription on promotional basis till 27/11/2017. Please be informed that this information was available on our website till 27th Nov 2017.Please write back if you wish to subscribe to the channels.

    Warm Regards,
    Videocon d2h Team

    December 12, 2017 Videocond2h

    VIDEOCON D2H REMOVED THE SPORTS CHANNEL WITHOUT INFORMING

    Dear Customer,

    We would like to inform you that Sony Ten1/Ten2/Ten3/Ten1 HD channel(s) were being offered as a part of your subscription on promotional basis till 27/11/2017. Please be informed that this information was available on our website till 27th Nov 2017. Please write back if you wish to subscribe to the channels.

    Warm Regards,
    Videocon d2h Team

    December 10, 2017 Videocon D2h