Activating TOPPER channel without my consent and charging heavily

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Jago Grahak Jago Complain ID : JGJN038350   85   Complaint's Reply

DTH TV Complaint  Complaint Date : April 13, 2019
  • State :  Delhi
  • City :  New Delhi
  • Address: B-32, Pandara Road, Near India Gate

Complaint Against / To : Videocon d2h

Dear Sir/Madam

I am using two connections of Videocon d2h. My customer id is 8847589.
A “TOPPER” channel has been activated in my subscription and has not yet been removed even after speaking with their customer support.
They have been charging for this channel since 2 years and I only got to know when I made the selection for new channels due to the TRAI regulation. It is an expensive channel and even after my new selection of package they haven’t removed it. I spoke to the customer service and they promised me that it would be removed with 10-15 mins but nothing happened.
I would request to please help me get justice here.
Channel is worth Rs 70. Activated since 24 months on 2 connections.

Best Regards
Pankaj Ahuja
M.No. 9999802727

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Dear Pankaj,

    We would like to inform you that add on “Topper” has already been removed. Kindly let us know if you need any further assistance.
     
    Thanks & regards

    May 7, 2019 Team d2h

    Dear Pankaj,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Regards,
    Team d2h

    April 17, 2019 Team d2h