POOR CUSTOMER SERVICE COMPLAINT AGAINST Vediocon DTH
Complain ID : JGJN032594 27 Complaint's Reply
- State : Andhra Pradesh
- City : Akkarampalle
- Address: #406, Geetanjali Elite Appartments, Behind: LeelaHonda, Poodimadaka Road,
Then One of your executive asked me to wait for 8 hours and No one has come to visit my premises.
On Saturday, 30th June again I called up Videocon d2h customer care 9115691156 and spoke to your executive (Mr.Sharath he told) and I have received the same request to wait for 8 more working hours. At this stage, I asked him to transfer the call to a supervisor/Manager and lodged a complaint (No - 146318527 ) in this regard. But he failed to connect to his superiors and asked me to wait for 8 hours till the executive reaches. Today is 3rd July and Till date no one has neither Visited my premises nor contacted me over phone.
Hence, I would request you to kindly take a look into this matter and resolve my complaint ASAP.
Looking forward to a positive response from your end.
Regards,
K. Yathish Kumar Babu
Anakapalli - 531001
A.P
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POOR CUSTOMER SERVICE by VideconD2H:
(5 of 5)
Dear Yathish,
Thank you for sharing your details with us. We will have someone contact you as soon as possible.
Warm Regards,
Videocon d2h Team
POOR CUSTOMER SERVICE COMPLAINT AGAINST Vediocon DTH by VideoconD2H:
(5 of 5)
Dear Yathish,
Thank you for writing to Videocon d2h. We would like to inform you that currently, your remote is not under warranty and therefore as a company service policy remote charges will be applicable. In case of any defective part/product replacement required necessary charges will be communicated by the service engineer during the time of the visit. We request you to please click on the link given below for more details regarding service charges: -
https://videocond2h.com/pdf/Service%20Charges.pdf
We request you to please write back with your consent for us to arrange the engineer visit on top priority. Endeavoring to deliver the best of services.If you have any further queries, please call on +91 9115691156 and email us at customercare@d2h.com
Warm Regards,
Videocon d2h Team
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