Customer Care Executive Using Offending language

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Jago Grahak Jago Complain ID : JGJN037825   61   Complaint's Reply

Customer Care Complaint  Complaint Date : March 8, 2019

Complaint Against / To : Videocon d2h

My customer ID is 155471390.
I am unable to select my package as I am unable to login via RMN or email. Not receiving OTP through mobile or email for past 3 days.
The customer care executive I just spoke over call was using offending language and did not resolve my query.
He has used humiliating language and even told me that he is not sitting there to listen to me and feed my email id which is very big to enter. After that he disconnected the call.
Videocon d2h is having worst quality customer care staff.

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    Dear Customer,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Regards,
    Team d2h

    March 12, 2019 team d2h